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Genesys Cloud VS Invoca

Compare Genesys Cloud VS Invoca and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Invoca logo Invoca

Call tracking & analytics software
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Invoca Landing page
    Landing page //
    2023-09-22

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Invoca videos

+ Add

Invoca Voice Command Remote Control Review:

More videos:

  • Demo - Invoca Call Tracking and Analytics Platform Demo Video
  • Review - Invoca Call Tracking and Conversational Analytics

Category Popularity

0-100% (relative to Genesys Cloud and Invoca)

Genesys Cloud

Invoca

Communication
91 91%
Communication
9% 9
Call Tracking And Analytics
0 0%
Call Tracking And Analytics
100% 100
Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100

User comments

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What are some alternatives?

When comparing Genesys Cloud and Invoca, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

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