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Genesys Cloud VS IBM Watson Assistant

Compare Genesys Cloud VS IBM Watson Assistant and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

IBM Watson Assistant logo IBM Watson Assistant

Watson Assistant is an AI assistant for business.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • IBM Watson Assistant Landing page
    Landing page //
    2023-10-04

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

IBM Watson Assistant videos

No IBM Watson Assistant videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Cloud and IBM Watson Assistant)

Genesys Cloud

IBM Watson Assistant

Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100
Customer Support
64 64%
Customer Support
36% 36
Chatbots
0 0%
Chatbots
100% 100

User comments

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What are some alternatives?

When comparing Genesys Cloud and IBM Watson Assistant, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Zendesk Answer Bot - Chatbots

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

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