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Genesys Cloud VS Gong

Compare Genesys Cloud VS Gong and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Gong logo Gong

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Gong Landing page
    Landing page //
    2023-09-20

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Gong videos

+ Add

Stagg Music 26" Chau Gong & 20" Wind Gong Review

More videos:

  • Review - What Happens In A Gong Bath
  • Review - Prog Review 444 - Flying Teapot - Gong

Category Popularity

0-100% (relative to Genesys Cloud and Gong)

Genesys Cloud

Gong

Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Sales
0 0%
Sales
100% 100

User comments

Share your experience with using Genesys Cloud and Gong. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Gong seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

Gong mentions (5)

  • Here is a shitty GPT4 created Chris Orlob post, and it is better advice than his past 20 posts.
    #sales #salestips #activelistening #storytelling #confidence #gong.io -----. Source: about 1 year ago
  • Anyone tired of all the grifting happening in the AI space recently?
    * I also like reading marketing and sales data from places like gong.io, and one of their most amusing and frequent observations is how buyers increasingly don't want to talk to humans. And this observation stretches back a few years, too, I can't imagine it being better now than then. Source: about 1 year ago
  • Getting Into SaaS Sales -Starters Guide (Long Post)
    Gong.io This link is really good from them regarding sales objections, especially for prospecting https://www.gong.io/blog/how-to-handle-any-sales-objection/. Source: over 1 year ago
  • I’ve been offered an SDR role in SaaS and had some questions. Help!
    Yes, you would usually have software that tracks the calls, something like gong.io. Source: over 1 year ago
  • Magento 1 End of Life - Braintree and Paypal Taking Action by End of Month. Is migration the only option?
    Thanks for the feedback - the "new message" is just a live chat notification that someone is available to talk if you have questions. It's from a company called Drift, and it's in use by thousands of companies around the world. Not a scam, nor is it tracking you. You'll see the same one on www.snowflake.com or gong.io for example. Ecommerce sites especially have similar chat functions to engage with customers. Source: almost 3 years ago

What are some alternatives?

When comparing Genesys Cloud and Gong, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Outreach - Outreach Is Your Sales Communication Platform

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

MindTickle - MindTickle is a sales readiness platform to reduce ramp time, drive consistent messaging, & ensure effective field communication

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