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Genesys Cloud VS Directly

Compare Genesys Cloud VS Directly and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Directly logo Directly

Directly provides on-demand customer service apps.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Directly Landing page
    Landing page //
    2023-02-03

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Directly videos

+ Add

Earn $20 to $35 / Day Online as Chat Support - Non Voice Online Jobs in Directly

More videos:

  • Review - Directly Jobs - WORK FROM HOME With Customer Service Support
  • Review - Directly.live Review | Online Video Platform

Category Popularity

0-100% (relative to Genesys Cloud and Directly)

Genesys Cloud

Directly

Communication
100 100%
Communication
0% 0
Forums And Forum Software
0 0%
Forums And Forum Software
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Forums
0 0%
Forums
100% 100

User comments

Share your experience with using Genesys Cloud and Directly. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Directly seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

Directly mentions (1)

  • Minecraft Support - Not even once
    After day 3 I had enough of the waiting and I ended up contacting support. I was immediately contacted by a so called "minecraft gamer" which is a automated bot via the site known as "directly.com" which microsoft uses for customer support with pre-written messages. It told me to just wait cause this is an issue they know of and cant do much about as it currently stands. I accepted the answer and waited another day. Source: over 2 years ago

What are some alternatives?

When comparing Genesys Cloud and Directly, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Forumbee - Forumbee offers community forums for discussions, feedback and Q&A.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

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