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Genesys Cloud VS CallTools

Compare Genesys Cloud VS CallTools and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallTools logo CallTools

All-in-one predictive dialer & inbound call center solution
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • CallTools Landing page
    Landing page //
    2023-09-16

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

CallTools videos

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Calltools campaign in less then 5 minutes | Wholesale Real Estate Cold Calling

Category Popularity

0-100% (relative to Genesys Cloud and CallTools)

Genesys Cloud

CallTools

Communication
94 94%
Communication
6% 6
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
97 97%
Enterprise Communication
3% 3

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and CallTools

Genesys Cloud Reviews

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CallTools Reviews

Best Call Center Software: The Complete List (2020 Update)
Calltools helps you boost your team’s productivity by providing access to their high speed predictive dialer. Not to mention, this technology integrates with several other product and client management systems like Salesforce, Infusionsoft, Zoho, HubSpot, and more.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys Cloud and CallTools, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

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