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Genesys Cloud VS AgentTime

Compare Genesys Cloud VS AgentTime and see what are their differences

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  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

AgentTime logo AgentTime

AgentTime Scheduler is designed specifically for small and medium sized inbound call centers and specializes in low cost workforce management solutions that are easy to learn and flexible in their use.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • AgentTime Landing page
    Landing page //
    2021-12-24

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

AgentTime videos

No AgentTime videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Cloud and AgentTime)

Genesys Cloud

AgentTime

Communication
100 100%
Communication
0% 0
Customer Support
86 86%
Customer Support
14% 14
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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What are some alternatives?

When comparing Genesys Cloud and AgentTime, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Help Desk Migration - Help Desk Migration is a unique service that allows to move data from one help desk system to another easily and quickly

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CronSights - CronSights is a Salesforce solution that precisely measures the performance of customer-service processes and support-team actions. 

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

APertain - APertain is a Mobile Customer Engagement Platform that provides User Engagement Tools such as Smart Rating Prompts, In-App Support, Push Notifications, User Onboarding, App Analytics, Pertain Engine etc.

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