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AgentTime VS Genesys PureConnect

Compare AgentTime VS Genesys PureConnect and see what are their differences

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AgentTime logo AgentTime

AgentTime Scheduler is designed specifically for small and medium sized inbound call centers and specializes in low cost workforce management solutions that are easy to learn and flexible in their use.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • AgentTime Landing page
    Landing page //
    2021-12-24
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Category Popularity

0-100% (relative to AgentTime and Genesys PureConnect)

AgentTime

Genesys PureConnect

Customer Support
14 14%
Customer Support
86% 86
Communication
0 0%
Communication
100% 100
CRM
100 100%
CRM
0% 0
Help Desk
100 100%
Help Desk
0% 0

User comments

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What are some alternatives?

When comparing AgentTime and Genesys PureConnect, you can also consider the following products

Help Desk Migration - Help Desk Migration is a unique service that allows to move data from one help desk system to another easily and quickly

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CronSights - CronSights is a Salesforce solution that precisely measures the performance of customer-service processes and support-team actions. 

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

APertain - APertain is a Mobile Customer Engagement Platform that provides User Engagement Tools such as Smart Rating Prompts, In-App Support, Push Notifications, User Onboarding, App Analytics, Pertain Engine etc.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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