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Gainsight VS Staircase.ai

Compare Gainsight VS Staircase.ai and see what are their differences

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Gainsight logo Gainsight

Customer Success for the New Enterprise

Staircase.ai logo Staircase.ai

Uncover your blindspots from customer interactions
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • Staircase.ai Landing page
    Landing page //
    2023-07-28

Staircase AI is a pioneer in customer relationship intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into human insights that are impossible to track with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase reveals deep human signals and uncovers customers' health, sentiment, journey events, risks and opportunities.

Our cutting-edge technology analyzes all your customer interactions from emails, chats, slack, video calls, and more, and connects between the human signals. It generates relationships-based insights such as stakeholder changes, positive or negative sentiment trends, sentiment around topics, and more. Together with existing product analytics Our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn.

Gainsight features and specs

No features have been listed yet.

Staircase.ai features and specs

  • Customer Success AI insights: Staircase.ai analyzes customer-vendor interactions to discover positive or negative sentiments and engagement trends. Our AI acknowledges that customers differ from each other, and sets the precise benchmarks for your customers.
  • Live Journey Map: Put your insights and company events on a live journey map. Companies build journey maps on a canvas, but can you see what reality shows? Staircase.ai can show you what is really happening on your journey map, live. You can segment the map into tiers and segments, and use it to cross with your journey mapping plans.
  • Match Topics With Sentiments: Identify topics customers are talking about, and cross it with sentiment analysis: How do customers feel about specific features? Journey stages? Staircase.ai removes the friction between teams and aids the entire organization with a powerful visibility over what customers are really happy or unhappy about.

Gainsight videos

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Gainsight Product Overview

Staircase.ai videos

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Why you need Relationship Intelligence // Staircase.ai

Category Popularity

0-100% (relative to Gainsight and Staircase.ai)

Gainsight

Staircase.ai

Customer Success
95 95%
Customer Success
5% 5
Help Desk
91 91%
Help Desk
9% 9
Customer Experience Management
93 93%
Customer Experience Management
7% 7
CRM
90 90%
CRM
10% 10

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and Staircase.ai

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

Staircase.ai Reviews

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What are some alternatives?

When comparing Gainsight and Staircase.ai, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

TenantCloud - Receive Online Payments; Screen Your Applicants; Automatic Invoicing and Late Fees; Get a Free Listing Website. learn more. Tenant. Pay Rent Online; Submit Rental Applications; Store Payment & Rental History; Submit Maintenance Requests.

Planhat - Customer success has changed. Meet the modern Customer Platform!

Rentec Direct - Online property management software for landlords and property managers.

ClientSuccess - Reduce churn and increase revenue with the true customer success management platform.

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