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Fuze VS NICE inContact

Compare Fuze VS NICE inContact and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
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Fuze logo Fuze

The best HD video conferencing & online meeting services with webinar and screen sharing. Available for Mac, iOS, Windows, Android and meeting rooms.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Fuze Landing page
    Landing page //
    2023-10-11
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Fuze videos

+ Add

TANGO DOUBLE DILL by FUZE REVIEW

More videos:

  • Review - FUROSYSTEMS FUZE REVIEW - An Electric Scooter That Has It All?

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Fuze and NICE inContact)

Fuze

NICE inContact

Communication
14 14%
Communication
86% 86
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Enterprise Communication
12 12%
Enterprise Communication
88% 88
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fuze and NICE inContact

Fuze Reviews

Top 20 Skype for Business alternatives for 2019 and beyond
Fuze also bridges communication gaps with external teams by allowing you to invite anyone with an email address to your meetings — no matter if they’re part of your team or not. Features include:
Source: medium.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Fuze and NICE inContact, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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