Freshworks Live Chat VS Kaapi

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

246 startup leaders use Kaapi to boost team morale, have fun together and run standup meetings. All while working remotely.

Run pulse surveys in Slack

• And uncover hidden people issues.Kaapi sends regular questions to your team. And gets you insightful feedback on morale, culture and alignment.
• After working with 150+ startups over 10 years, we curated the 250+ most engaging & thought provoking question!
• Get team engagement reports with a snapshot of who's engaged, and who might be low on motivation.

Play fun Icebreakers games with your team

• With question based games that never get boring! Spark fun, spontaneous water cooler chats within your team.
• Have fun across time zones. Kaapi is built to work asynchronously.

Effective standup meetings

• Kaapi is perfect for daily or weekly stand ups! It will send status update reminders, and then generate a team report.
• Customise to your workflow by choosing from monthly or weekly checkins. And even change the timings if needed.