Software Alternatives, Accelerators & Startups

Freshworks Customer Service VS NICE inContact

Compare Freshworks Customer Service VS NICE inContact and see what are their differences

Freshworks Customer Service logo Freshworks Customer Service

Reimagine how you connect with prospects and customers
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Freshworks Customer Service Landing page
    Landing page //
    2024-05-06
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Freshworks Customer Service videos

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Freshworks Customer Service and NICE inContact)
Customer Support
60 60%
40% 40
Communication
0 0%
100% 100
Live Chat
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

User comments

Share your experience with using Freshworks Customer Service and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshworks Customer Service and NICE inContact

Freshworks Customer Service Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Social recommendations and mentions

Based on our record, Freshworks Customer Service seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshworks Customer Service mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / about 2 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / about 2 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 2 years ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshworks Customer Service and NICE inContact, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.