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Freshsurvey VS Delighted

Compare Freshsurvey VS Delighted and see what are their differences

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Freshsurvey logo Freshsurvey

Create and send NPS surveys and get actionable insights

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Freshsurvey Landing page
    Landing page //
    2023-08-22
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Freshsurvey

Website
freshworks.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Freshsurvey features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Freshsurvey videos

No Freshsurvey videos yet. You could help us improve this page by suggesting one.

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Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Freshsurvey and Delighted)

Freshsurvey

Delighted

Surveys
7 7%
Surveys
93% 93
Customer Feedback
5 5%
Customer Feedback
95% 95
User Feedback
9 9%
User Feedback
91% 91
Employee Feedback
100 100%
Employee Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshsurvey and Delighted

Freshsurvey Reviews

We have no reviews of Freshsurvey yet.
Be the first one to post

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshsurvey mentions (0)

We have not tracked any mentions of Freshsurvey yet. Tracking of Freshsurvey recommendations started around Feb 2023.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Freshsurvey and Delighted, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

SatisMeter - Identify unhappy customers in your web and mobile apps, or via email, solve their issues, reduce churn and grow your business.

Survicate - Collect feedback on your website and find out more about your visitors.

Work.bot - Employee NPS scores in Slack

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