Software Alternatives, Accelerators & Startups

Freshservice VS ShoutOUT

Compare Freshservice VS ShoutOUT and see what are their differences

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
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ShoutOUT logo ShoutOUT

All in one business texting tool to send personalized alerts, promotions, reminders, short links and marketing campaigns, for any SMEs (hotels, restaurants, education, non profits, Woocommerce, banks, healthcare, agencies, supermarkets, weddings)
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • ShoutOUT Landing page
    Landing page //
    2023-01-24

ShoutOUT is a customer communication platform for personalized SMS campaigns. Users can send unlimited local and international SMS to unlimited contacts. Whether you need to send personalized and custom team alerts, business promotions, event reminders, short links or any type of marketing campaign, ShoutOUT comes with the perfect set of features to cater to them all.

Any SMEs from any industry, including but not limited to hotels, restaurants, education, non profits, Woocommerce, banks, healthcare, talent agencies, real-estate, supermarkets, retail, and other use cases such as inter-office communication systems, weddings invitations and updates, event updates, voting systems, influencer subscriptions can use ShoutOUT to streamline their communications.

Our solutions

  • Personalized SMS Marketing

Messaging platform and campaign management with bulk SMS, personalization, customization, custom sender ID, URL tracking and analytics. (getshoutout.com)

  • SMS API and OTP API

SMS API for hassle-free two-way messaging & OTP API for two factor authentication code generation and validation. (lite.getshoutout)

  • Shared Inbox

Omnichannel messaging platform for SMS, WhatsApp, Messenger, Instagram, with multiple admins and a chatbot. (getshoutout.com/inbox)

Freshservice features and specs

No features have been listed yet.

ShoutOUT features and specs

  • Personalized messaging: Yes
  • List management: Yes
  • Built-in URL shortening: Yes
  • Custom Attributes: Yes
  • Saved templates: Yes
  • Custom sender ID: Yes
  • Campaign analytics: Yes
  • Click tracking: Yes
  • Scheduling: Yes
  • Unicode: Yes
  • Segmentation: Yes
  • Two Factor Authentication (2FA): Yes
  • Two way SMS texting: Yes
  • Multiple Users: Yes

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

ShoutOUT videos

No ShoutOUT videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Freshservice and ShoutOUT)
Project Management
100 100%
0% 0
SMS Marketing
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Email Marketing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and ShoutOUT

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, ShoutOUT should be more popular than Freshservice. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

ShoutOUT mentions (5)

  • Why we switched from docker to serverless
    Here at ShoutOUT, we’ve been happily operating on Amazon Web Services for years. But there is always room for improvement. Luckily, we have the kind of team that doesn’t hesitate to embrace new technologies that will improve the platform-and that’s the very reason why we decided to try serverless architecture. - Source: dev.to / about 2 years ago
  • SMS Platform - Apps for integrations
    As the next step of ShoutOUT (https://getshoutout.com/) we are going to add integrations to the platform. I would like to know your preferred apps integrate with our SMS platform. Source: about 2 years ago
  • How should I validate my product in the US market?
    Hey folks, I am building a business texting tool (https://getshoutout.com/) It’s not built for a very specific market. Product is pretty general in this space. Source: over 2 years ago
  • Looking for feedback on a business texting SaaS product
    Hey Community, we are launching a business texting tool in the US market. You can test our product from anywhere in the world. We appreciate it if you would like to give any feedback on our website content, product onboarding, UI/UX, etc. - https://getshoutout.com/. Source: over 2 years ago
  • I am building a SaaS product from outside US. but I want to scale my product in the US market.
    Thanks a lot for the comments! I have already registered the company in the US market. We started Google CPC campaigns with a smaller budget. Yes, we are seeing users registering now. But they are hardly converting to a paid customer.(We are doing well in my market) If you are curious here’s my SaaS product- https://getshoutout.com. Source: over 2 years ago

What are some alternatives?

When comparing Freshservice and ShoutOUT, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ProTexting - ProTexting offers mobile marketing tools for businesses to communicate with their audience via SMS & MMS campaigns.

Redmine - Flexible project management web application

Trumpia - SMS Marketing and Marketing Automation software for Mass SMS, internal communications & emergency alerts. #1 Text Messaging Service used by Fortune 500s.

Basecamp - A simple and elegant project management system.

Clickatell - Simple, reliable mobile messaging cloud.