Based on our record, Freshservice should be more popular than Patch Manager. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
That said, Patch Manager has a module that does exactly what you need. If you can fix the process issue. Source: about 1 year ago
Patch Manager will do everything you're looking for (floor plans, comm rooms, racks, equipment). It's easier than AutoCAD but there is a learning curve and configuration required. It is a very powerful visual documentation tool though, definitly worth a look. Source: almost 2 years ago
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