Freshservice Reviews

Knowbe4 Reviews

Freshservice mentions (3)

• Outlook Helpdesk Form

  If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago

• Low Hanging Fruit - Recommendations for Ticketing System????

  FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago

• SchoolDude as a help desk / ticketing system.

  If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

Knowbe4 mentions (6)

• How do I tell my security team to tone it down with the phishing e-mails?

  If knowbe4.com is in header. Move to Phishing test folder. Source: over 1 year ago

• Knowbe4 Salesman just deleted my account

  Our security team uses them. It always strikes me as bad form when we are told "don't open e-mail from people you don't know" and "don't click on links in e-mails" and then we get e-mail from "knowbe4.com" that says "You've been enrolled in security training, click here to take it". And google flags it as spam.... Source: almost 2 years ago

• Does anyone know of any cybersecurity training products? For example, companies that test to see if employees are susceptible to phishing emails or any other products that are designed to test your employees cybersecurity knowledge and weaknesses?

  We use KnowBe4 with our clients for phishing and training. Source: almost 3 years ago

• Don't test staff for phishing vulnerability, they might be offended.

  I use knowbe4.com and test randomly throughout the year. If a user fails, they have to watch training videos. Everyone pretty much is like "ah you got me" No stress, no fuss. Source: about 3 years ago

• How does your company deal with phishing scams?

  You can run a phishing test to all users for free at knowbe4.com thanks to CHO Kevin Mitnick (Chief Hacking Officer). Then you compare your baseline from others that used the same email template. Our company clicked through at 4.5%, the average was 16% for that template. So you can at least get a baseline where you stand. Source: about 3 years ago