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Based on our record, Freshservice should be more popular than JXL for Jira. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Imho the power and customisability of Jira is great. The problem is just its UI and performance. There are solutions to that though. You can always JXL your Jira (https://jxl.app). - Source: Hacker News / almost 3 years ago
Agree. Then again if you use JXL in your Jira you have a more agnostic spreadsheet view of your issues as well. Pretty neat. https://jxl.app. - Source: Hacker News / almost 3 years ago
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