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Freshservice VS InterCall

Compare Freshservice VS InterCall and see what are their differences

Insightful.io
The #1 monitoring employee software for clear insights into how your team works. Get real-time and historical data. Understand productivity at every level. featured
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

InterCall logo InterCall

InterCall is a service provider of cloud-based unified communications services.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • InterCall Landing page
    Landing page //
    2023-01-27

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

InterCall features and specs

  • Wide Range of Services
    InterCall offers a variety of services including audio, video, and web conferencing, making it a versatile solution for different communication needs.
  • Global Reach
    InterCall provides services worldwide, which is beneficial for companies with international operations and clients.
  • Integrated Solutions
    InterCall offers integration with platforms like Microsoft Office 365 and Google Apps, enabling seamless workflows and enhancing productivity.
  • Scalability
    The platform can scale to suit the needs of different sized businesses, from small enterprises to large corporations.
  • Customer Support
    InterCall provides reliable customer support, helping users with any technical issues or inquiries they might encounter.

Possible disadvantages of InterCall

  • Cost
    InterCall's pricing can be expensive compared to other conferencing services, which may not be ideal for small businesses or startups with limited budgets.
  • Complexity
    The platform may have a steeper learning curve for new users, particularly those not familiar with advanced conferencing tools.
  • Reliability Issues
    Some users report occasional reliability issues such as call dropping or connection problems, which can disrupt meetings.
  • User Interface
    The user interface may be considered outdated or not as intuitive as newer conferencing platforms, affecting user experience.
  • Feature Overlap
    Overlapping features across different products might confuse users about which options are best suited for their needs.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

InterCall videos

No InterCall videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshservice and InterCall)

Freshservice

InterCall

Project Management
100 100%
Project Management
0% 0
Communication
0 0%
Communication
100% 100
IT Management
100 100%
IT Management
0% 0
Online Meetings
0 0%
Online Meetings
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and InterCall

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

InterCall Reviews

We have no reviews of InterCall yet.
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Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

InterCall mentions (0)

We have not tracked any mentions of InterCall yet. Tracking of InterCall recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and InterCall, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Basecamp - A simple and elegant project management system.

join.me - Instant screen sharing. Instant Aha!

Redmine - Flexible project management web application

OpenMeetings - Openmeetings provides video conferencing, instant messaging, white board, collaborative document...

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