Based on our record, Freshservice should be more popular than Blumira. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
I would add https://blumira.com to that list; it's more mature than at least a few of these (I'm a former employee). - Source: Hacker News / 9 months ago
Feel free to DM me or email us at msp (at) blumira.com and I would be happy to chat more with you. Even if you have already determined that we are not a good fit right now, I would really like to hear what you are looking for, that feedback is really helpful for our growth. Source: about 1 year ago
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