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Freshservice VS Amazon API Gateway

Compare Freshservice VS Amazon API Gateway and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Amazon API Gateway logo Amazon API Gateway

Create, publish, maintain, monitor, and secure APIs at any scale
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Amazon API Gateway Landing page
    Landing page //
    2023-03-12

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Amazon API Gateway features and specs

  • Scalability
    API Gateway automatically scales to handle the number of requests your API receives, ensuring high availability and reliability.
  • Ease of Integration
    Seamlessly integrates with other AWS services like Lambda, DynamoDB, and IAM, enabling a cohesive environment for developing serverless applications.
  • Built-in Security
    Provides features such as IAM roles, API keys, and AWS WAF integration for safeguarding your APIs from potential threats.
  • Monitoring and Logging
    Supports CloudWatch integration for monitoring API requests and responses, helping you maintain observability and troubleshoot issues effectively.
  • Cost-Effective
    You only pay for the requests made to your APIs and the amount of data transferred out, making it a cost-effective solution for many use cases.
  • Caching
    Built-in caching at the API Gateway level can improve performance and reduce latency for frequently accessed data.

Possible disadvantages of Amazon API Gateway

  • Complexity in Configuration
    Setting up and managing API Gateway can be complex, especially for users who are not familiar with AWS services and cloud infrastructure.
  • Cold Start Latency
    When integrated with AWS Lambda, cold starts can introduce latency which can affect the performance of your API.
  • Cost for High Throughput
    While cost-effective for low to moderate usage, the costs can escalate with high throughput and large data transfers.
  • Debugging Issues
    Diagnosis can be complicated due to the multi-tenant nature of the service and the need to dive into multiple AWS logs and services.
  • Limited Customization
    There might be constraints regarding customizations and fine-tuning your APIs compared to self-hosting solutions.
  • Vendor Lock-in
    Dependence on AWS infrastructure can lead to vendor lock-in, making it challenging to migrate to other cloud providers or solutions.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Amazon API Gateway videos

+ Add

Building APIs with Amazon API Gateway

More videos:

  • Review - Create API using AWS API Gateway service - Amazon API Gateway p1

Category Popularity

0-100% (relative to Freshservice and Amazon API Gateway)

Freshservice

Amazon API Gateway

Project Management
100 100%
Project Management
0% 0
API Tools
0 0%
API Tools
100% 100
IT Management
100 100%
IT Management
0% 0
APIs
0 0%
APIs
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Amazon API Gateway

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Amazon API Gateway Reviews

We have no reviews of Amazon API Gateway yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Amazon API Gateway seems to be a lot more popular than Freshservice. While we know about 107 links to Amazon API Gateway, we've tracked only 3 mentions of Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

Amazon API Gateway mentions (107)

  • 10 Lightweight API Gateways for Your Next Project
    AWS API Gateway is Amazon’s managed gateway service, designed to work seamlessly within the AWS ecosystem. It supports both REST and WebSocket APIs, with HTTP APIs being the lightweight, lower-cost option for simple proxying and routing use cases. - Source: dev.to / 3 days ago
  • 4 Cognito User Pools features you might not know about
    This opens up a world of customization options for controlling app access. For example, we can embed custom data in the ID token for the front-end client to use, enabling guards to restrict content. Alternatively, we can add custom scopes to the access token and implement fine-grained access control in an API Gateway API. All it takes is some Lambda function code, and Cognito triggers it at the right time. - Source: dev.to / 23 days ago
  • Verifying Cognito access tokens - Comparing three JWT packages for Lambda authorizers
    When the built-in Amazon API Gateway authorization methods don’t fully meet our needs, we can set up Lambda authorizers to manage the access control process. Even when using Cognito user pools and Cognito access tokens, there may still be a need for custom authorization logic. - Source: dev.to / about 1 month ago
  • Implementing advanced authorization with AWS Lambda for endpoint-specific access
    The API Gateway includes an endpoint structured like this:. - Source: dev.to / about 1 month ago
  • Turning APIs into Revenue: Passive Income Strategies for Developers
    Amazon Web Services exemplifies this approach with automatic volume discounts that encourage increased usage while maximizing revenue at each consumption level. - Source: dev.to / about 1 month ago
View more

What are some alternatives?

When comparing Freshservice and Amazon API Gateway, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

AWS Lambda - Automatic, event-driven compute service

Basecamp - A simple and elegant project management system.

Postman - The Collaboration Platform for API Development

Redmine - Flexible project management web application

Apigee - Intelligent and complete API platform

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