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Active Collab might be a bit more popular than Freshservice. We know about 3 links to it since March 2021 and only 3 links to Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
ActiveCollab: An affordable tool for small businesses, ActiveCollab is easy to use. This software development aid requires little training and provides excellent support. - Source: dev.to / 12 months ago
If an offshore dedicated team is involved, there can be problems with various time zones. However, you can compensate for the issue with different agile instruments involved. To deal with repositories, consider Git. In turn, Jenkins can help with server automation. ActiveCollab enables an agile management approach. Finally, Bamboo is there for testing and deployment. Equipped with these tools, dedicated offshore... - Source: dev.to / over 1 year ago
We moved all product code related things from Jira+Bitbucket to GitHub, non-product code tickets to ActiveCollab hosted with the Get Paid bundle, and are now moving our Confluence docs to Wiki.js. Source: about 2 years ago
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