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Freshdesk Omnichannel Support VS Jira Service Desk

Compare Freshdesk Omnichannel Support VS Jira Service Desk and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk Omnichannel Support logo Freshdesk Omnichannel Support

The ultimate omnichannel helpdesk for your customer support

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Freshdesk Omnichannel Support Landing page
    Landing page //
    2023-08-02
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Freshdesk Omnichannel Support videos

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Freshdesk Omnichannel Support and Jira Service Desk)

Freshdesk Omnichannel Support

Jira Service Desk

CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Customer Support
8 8%
Customer Support
92% 92
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omnichannel Support and Jira Service Desk

Freshdesk Omnichannel Support Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Freshdesk Omnichannel Support and Jira Service Desk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gist Platform - Live chat, bots & marketing automation -- free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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