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Fping (open source) VS Jira Service Desk

Compare Fping (open source) VS Jira Service Desk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Fping (open source) logo Fping (open source)

fping is a program to send ICMP echo probes to network hosts, similar to ping, but much better performing when pinging multiple hosts.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Fping (open source) Landing page
    Landing page //
    2020-02-14
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Fping (open source) features and specs

  • Speed
    Fping is designed to send out multiple ICMP Echo Requests in parallel, allowing it to quickly scan large numbers of hosts compared to traditional ping commands.
  • Scripting Friendly
    Fping is suitable for use in shell scripts due to its output format, making it useful for automated network monitoring and management tasks.
  • IPv4 and IPv6 Support
    Fping supports both IPv4 and IPv6, providing flexibility for various network environments.
  • Customizable Options
    It offers a wide range of options for setting the number of pings, intervals, and timing, allowing users to tailor the tool to suit specific needs.
  • Resource Efficiency
    Fping consumes fewer system resources compared to some GUI-based network tools, making it ideal for running on servers and low-power devices.

Possible disadvantages of Fping (open source)

  • Command-Line Interface Only
    Fping does not have a graphical user interface, which may make it less accessible to users who are not familiar with command-line operations.
  • Advanced Configuration Complexity
    While it is highly configurable, the range of options and parameters can be overwhelming for new users who may not have a deep understanding of networking.
  • Limited To Echo Requests
    Fping is designed specifically for ICMP Echo Requests, limiting its usefulness for scenarios that require more in-depth network diagnostics.
  • Lack of Built-In Analysis
    Unlike some more comprehensive network monitoring tools, Fping does not include features for detailed analysis and visualization of network data.
  • Potential Security Restrictions
    Some networks may have security policies that restrict the use of ICMP packets, which could limit Fping's effectiveness or even prevent it from functioning.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Fping (open source) videos

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Fping (open source) and Jira Service Desk)

Fping (open source)

Jira Service Desk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
OS & Utilities
100 100%
OS & Utilities
0% 0
Customer Support
0 0%
Customer Support
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fping (open source) and Jira Service Desk

Fping (open source) Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Fping (open source) and Jira Service Desk, you can also consider the following products

Ping Meter Gadget - Customizable, graphical, semi-transparent ping (latency) meter.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Open Nettest - Open Nettest is a platform for collecting, processing and visualizing data related QoS and QoE.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PingInfoView - PingInfoView is a small utility that allows you to easily ping multiple host names and IP addresses, and watch the result in one table.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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