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Fleetsmith VS ManageEngine ServiceDesk Plus

Compare Fleetsmith VS ManageEngine ServiceDesk Plus and see what are their differences

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Fleetsmith logo Fleetsmith

Fleetsmith automatically manages apps, settings, and security preferences across a company’s Mac fleet, and offers fleet-wide upgrades to macOS Mojave with one click.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Fleetsmith Landing page
    Landing page //
    2023-04-13
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Fleetsmith features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Fleetsmith videos

+ Add

Fleetsmith 2019 Demo: Zero to managed in 10 minutes with automated Apple MDM

More videos:

  • Review - Fleetsmith's Jesse Endahl on Mac Platform Ecosystem Security
  • Review - Why Apple acquired Fleetsmith l Fleetsmith Vs JamF l Tell-ishna

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Fleetsmith and ManageEngine ServiceDesk Plus)

Fleetsmith

ManageEngine ServiceDesk Plus

Monitoring Tools
21 21%
Monitoring Tools
79% 79
Help Desk
0 0%
Help Desk
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fleetsmith and ManageEngine ServiceDesk Plus

Fleetsmith Reviews

8 Best Miradore Alternatives (In-Depth Comparison)
Fleetsmith is a mobile device management solution that automates device setup, intelligence patching, and security for your organization’s Macs, iPhones, iPads, and Apple TVs.
Source: www.zluri.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Fleetsmith seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fleetsmith mentions (1)

  • iPhone 12 Pro and Profile Manager
    You might already know this but I case you don't, Profile Manager is not a production MDM, great for testing but I would not put my CEOs phone in it. CEO should spring for an online MDM like Jamf Now or Mosyle.com, or even use fleetsmith.com, which I guess is now part of ABM. Source: about 3 years ago

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing Fleetsmith and ManageEngine ServiceDesk Plus, you can also consider the following products

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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