Software Alternatives, Accelerators & Startups

Five9 VS PiinPoint

Compare Five9 VS PiinPoint and see what are their differences

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

PiinPoint logo PiinPoint

Location analytics made simple.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • PiinPoint Landing page
    Landing page //
    2023-03-06

PiinPoint is changing the way businesses identify the best location for expansion with AI technology. Our modern day SAAS solution enables businesses to use powerful tools to search and validate locations throughout North America. We centralize a variety of datasets such as traffic, demographics, and available commercial real estate to ensure businesses can make a fast and reliable decision about their retail network.

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

PiinPoint videos

What can PiinPoint do for you?

Category Popularity

0-100% (relative to Five9 and PiinPoint)
Communication
100 100%
0% 0
Data Dashboard
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Location Intelligence
0 0%
100% 100

Questions and Answers

As answered by people managing Five9 and PiinPoint.

Why should a person choose your product over its competitors?

PiinPoint's answer:

PiinPoint stands out for its comprehensive data and advanced analytics, user-friendly interface with customization options, and specialization in site selection and expansion planning. These features make it a compelling choice for businesses seeking a robust location intelligence platform.

Here are a few of the benefits to consider:

  1. Comprehensive Data and Advanced Analytics: PiinPoint provides businesses with a vast and diverse dataset, coupled with advanced analytics and machine learning algorithms. This enables users to gain deep insights into demographics, consumer behavior, traffic patterns, and competition, empowering data-driven decision-making.

  2. User-Friendly Interface and Customization: PiinPoint offers a user-friendly interface that is easy to navigate, even for non-technical users. The platform allows for customized mapping and visualizations, overlaying multiple datasets, adding custom markers and labels, and applying filters. This flexibility enhances data analysis and understanding.

  3. Specialization in Site Selection and Expansion Planning: PiinPoint specializes in assisting businesses with site selection and expansion planning. Leveraging its analytics and algorithms, PiinPoint helps identify optimal locations, evaluate market potential, assess competition, and estimate performance, facilitating strategic growth and expansion.

What makes your product unique?

PiinPoint's answer:

PiinPoint is a location intelligence platform that provides unique features and capabilities that set it apart from other similar solutions. Here are some key aspects that make PiinPoint unique:

Comprehensive Location Data: PiinPoint offers a vast and comprehensive dataset comprising various location-related information, including demographics, consumer behavior, traffic patterns, competitor analysis, and more. This extensive data allows businesses to make informed decisions based on a deep understanding of their target markets.

User-Friendly Interface: PiinPoint prioritizes usability and provides a user-friendly interface that is intuitive and easy to navigate. This enables businesses to quickly access and analyze location data without requiring extensive technical expertise.

Customizable Mapping and Visualization: PiinPoint allows users to create customized maps and visualizations tailored to their specific requirements. Businesses can overlay multiple datasets, add custom markers and labels, and apply filters to highlight relevant information. This flexibility aids in better analysis and understanding of location-based insights.

Site Selection and Expansion Planning: PiinPoint specializes in assisting businesses with site selection and expansion planning. Through advanced analytics and machine learning algorithms, PiinPoint helps organizations identify optimal locations for new stores, evaluate market potential, assess competition, and estimate performance.

Data-driven Decision Making: PiinPoint empowers businesses to make data-driven decisions. By leveraging location data and analytics, companies can gain valuable insights into customer behavior, market trends, and growth opportunities. This facilitates strategic planning and helps optimize business operations.

Collaboration and Teamwork: PiinPoint offers collaborative features that enable teams to work together efficiently. Multiple users can access and contribute to projects, share insights, and collaborate in real-time, fostering better teamwork and enhancing decision-making processes.

Industry-Specific Solutions: PiinPoint caters to various industries, including retail, real estate, healthcare, hospitality, and more. The platform offers industry-specific features and insights tailored to the unique needs and challenges of each sector, enabling businesses to make location-based decisions that align with their specific objectives.

Overall, PiinPoint stands out as a comprehensive location intelligence platform that combines extensive data, user-friendly features, advanced analytics, and industry-specific solutions. It helps businesses make informed decisions, optimize their operations, and gain a competitive edge in their respective markets.

How would you describe your primary audience?

PiinPoint's answer:

PiinPoint's primary audience consists of businesses and organizations across various industries that rely on location-based insights to make informed decisions. This includes:

Retail Chains and Franchises: PiinPoint caters to retail chains and franchises looking to expand their operations and optimize store locations. It helps them identify prime locations, assess market potential, and evaluate competition to drive growth and maximize profitability.

Real Estate Developers and Property Managers: PiinPoint serves real estate developers and property managers by providing valuable location data and insights. They can use the platform to assess market demand, identify lucrative opportunities, and make informed decisions about property investments, site selection, and development.

Hospitality and Food Service Industry: PiinPoint offers solutions to hospitality businesses such as hotels, restaurants, and cafes. These businesses can leverage the platform's data and analytics to evaluate foot traffic patterns, assess the viability of potential locations, and optimize their site selection strategies.

Healthcare Providers: PiinPoint supports healthcare providers, including hospitals, clinics, and medical practices, in making informed decisions about facility locations. The platform assists in evaluating population density, demographic data, and healthcare needs, helping healthcare providers optimize their service areas and enhance accessibility.

Financial Institutions: PiinPoint provides valuable location intelligence to financial institutions, such as banks and insurance companies. These organizations can utilize the platform to evaluate market potential, assess risks, and optimize branch and ATM network locations to better serve their customers.

It's worth noting that while these industries represent PiinPoint's primary audience, the platform's capabilities can be beneficial to businesses across various sectors that rely on location-based insights for decision-making.

Who are some of the biggest customers of your product?

PiinPoint's answer:

  • LCBO
  • Parkland
  • RBI
  • TJX

What's the story behind your product?

PiinPoint's answer:

PiinPoint's Story

Jim Robeson, CEO and Co-Founder of PiinPoint, grew up working at his family’s retail store. He saw first hand the struggles his family and other businesses were facing, searching for the perfect location for their growing businesses.

These experiences helped shape the vision for PiinPoint, to provide data and insights in order to give businesses the confidence to take risks and grow their businesses. ‍ PiinPoint was founded by Jim and Adam Saunders in 2013, after meeting at the University of Waterloo. The company was accepted into the prestigious Y Combinator startup accelerator program, where the company grew and evolved. ‍ Located in Kitchener-Waterloo, Ontario Canada has grown to help hundreds of retailers supporting 55,000 retail locations across Canada, the United States and Australia.

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and PiinPoint

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

PiinPoint Reviews

We have no reviews of PiinPoint yet.
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Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

PiinPoint mentions (0)

We have not tracked any mentions of PiinPoint yet. Tracking of PiinPoint recommendations started around Mar 2021.

What are some alternatives?

When comparing Five9 and PiinPoint, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Square Dashboard - Real time sales data and analytics for business owners

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Lucidya - AI-powered social media analytics for businesses

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Satago - We reinvented credit control in form of a cloud software add-on for accounting software so that...