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Five9 VS MappyField 365

Compare Five9 VS MappyField 365 and see what are their differences

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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

MappyField 365 logo MappyField 365

Expand your business with location intelligence
  • Five9 Landing page
    Landing page //
    2023-05-12
  • MappyField 365 Landing page
    Landing page //
    2023-03-23

MappyField 365 is a Dynamics CRM plugin designed to enhance the geographical and field service capabilities of the CRM system. It provides a comprehensive mapping and routing functionality to help organizations optimize their field operations, increase productivity, and improve customer satisfaction.

With MappyField 365, users can visualize customer locations, territories, and many such details on map. They can also use the map to plan and optimize routes, assign resources to work orders, and monitor field activities in real time.

The plugin is highly customizable, allowing users to define custom territories and routing preferences based on their specific business needs.

MappyField 365 also provides advanced reporting and analytics capabilities, allowing users to track field performance, identify areas for improvement, and make data-driven decisions to improve their field service operations.

Overall, MappyField 365 is a powerful tool for organizations that rely on field service operations and want to improve their efficiency, effectiveness, and customer satisfaction.

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
$ Details
-
Platforms
-
Edit details

MappyField 365

Website
appjetty.com
Pricing URL
-
$ Details
paid Free Trial $49.0 / Monthly (1-5 Users)
Platforms
Web
Edit details

Five9 features and specs

No features have been listed yet.

MappyField 365 features and specs

  • Route Optimization: Yes
  • Auto Scheduling: Yes
  • Territory Management: Yes
  • Heat Map: Yes
  • Geocode: Yes
  • Live Tracking: Yes

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

MappyField 365 videos

+ Add

MappyField 365 - Dynamics 365 Map Integration | AppJetty

More videos:

  • Demo - Mappyfield 365

Category Popularity

0-100% (relative to Five9 and MappyField 365)

Five9

MappyField 365

Communication
100 100%
Communication
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
CRM Platforms
0 0%
CRM Platforms
100% 100

User comments

Share your experience with using Five9 and MappyField 365. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and MappyField 365

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

MappyField 365 Reviews

We have no reviews of MappyField 365 yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

MappyField 365 mentions (0)

We have not tracked any mentions of MappyField 365 yet. Tracking of MappyField 365 recommendations started around Mar 2023.

What are some alternatives?

When comparing Five9 and MappyField 365, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Maplytics - Maplytics is an integration tool between Bing Maps and Microsoft Dynamics CRM to provide geographical Dynamics 365 data visualization on a map. It allows to accurately Map Dynamics 365 CRM data of customers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Badger Maps - Badger maps is a sales management app that assists salespeople to plan and route their sales process thus minimizing the strain that comes with looking for clients. Read more about Badger Maps.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Dato - Better menu bar clock with calendar and time zones

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