Software Alternatives, Accelerators & Startups

Five9 VS eXo Platform

Compare Five9 VS eXo Platform and see what are their differences

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

eXo Platform logo eXo Platform

Digital workplace solution
  • Five9 Landing page
    Landing page //
    2023-05-12
  • eXo Platform Landing page
    Landing page //
    2023-05-06

eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge.

To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more.

Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need.

The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features.

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

eXo Platform videos

eXo Platform en 2 minutes

Category Popularity

0-100% (relative to Five9 and eXo Platform)
Communication
79 79%
21% 21
Project Management
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Task Management
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and eXo Platform

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

eXo Platform Reviews

  1. Excellent Collaboration and Communication Tool

    eXo Platform has transformed the way our team collaborates and communicates. The range of tools available, from wikis to discussion forums and activity streams, has made it easier for us to share information and work together on projects. The document management system is particularly effective, allowing us to organize, version, and share documents seamlessly.

  2. Empowering Digital Collaboration with Exo Platform

    Knowledge Management: Encourages knowledge sharing and retention through wikis, forums, and document repositories.

    👍 Pros:    The platform's security measures ensure the protection of sensitive data, while its scalability caters to the diverse needs of organizations of all sizes.
    👎 Cons:    Potential users should be aware of the platform's learning curve, resource requirements, and potential integration challenges.
  3. eXo Platform Delivers Outstanding Features with Exceptional Support

    Utilizing eXo has been truly remarkable. The platform encompasses all the essential features for effective collaboration and communication, and the support from the customer success team has been invaluable in facilitating a smooth transition.


50 Best Computer-Based Training Tools
eXo Platform is open-source digital workplace software that includes a number of collaboration, communication, employee reward, and knowledge management features. It gives employees access to a company’s knowledge base that consists of documents. Employees can directly view compliance documents and learning materials in all popular formats online. The platform also has an...

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

eXo Platform mentions (0)

We have not tracked any mentions of eXo Platform yet. Tracking of eXo Platform recommendations started around Mar 2021.

What are some alternatives?

When comparing Five9 and eXo Platform, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Workplace by Facebook - Connect everyone in your company and turn ideas into action.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Communifire - Enterprise Social Collaboration Software

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

HumHub - HumHub is a free social network software and framework built to give you the tools to make teamwork easy and successful.