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Five9 VS Element.io

Compare Five9 VS Element.io and see what are their differences

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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

Element.io logo Element.io

Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • Element.io Landing page
    Landing page //
    2023-07-20

Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Element.io videos

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RIOT : Riot.im : A New World Of Open Communication!

Category Popularity

0-100% (relative to Five9 and Element.io)

Five9

Element.io

Communication
28 28%
Communication
72% 72
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
VoIP
100 100%
VoIP
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and Element.io

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Element.io Reviews

18 Best Discord Alternatives 2020 | Expert Reviews
Element, formerly known as Riot, is a great alternative to Discord with many of the same features and functions. What sets Element apart is that it was created using open-source software, which allows for customization and flexibility. Element is based on a reaction-based software called Matrix, which allows you to bring other communication channels into the app as well as...
Source: solutionsuggest.com
5 best secure private messengers
Neither Riot nor Matrix have been fully audited, although Olm and Megolm have been. Riot.im has been criticized the past for its rather basic user interface, but this no longer true. It still lags behind the futuristic flashiness of Wire, but Riot is now a highly capable messenger with functionality often compared to the corporate messaging workhorse, Slack.
Source: proprivacy.com
11 Alternatives to Whatsapp that Actually Respect Your Privacy
Formerly Riot.im, Element uses Matrix as a back end, and is an excellent chat app for those who like open source from end to end. Everything from the chat client, the chat protocol, and the video conferencing software are all open source, which is an important part of why Element is so respectful of your privacy. In the open source community, people are generally very...
Source: www.maketecheasier.com

Social recommendations and mentions

Element.io might be a bit more popular than Five9. We know about 1 link to it since March 2021 and only 1 link to Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

Element.io mentions (1)

What are some alternatives?

When comparing Five9 and Element.io, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Matrix.org - Matrix is an open standard for decentralized persistent communication over IP.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

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