Software Alternatives, Accelerators & Startups

Find MAC Address VS Jira Service Desk

Compare Find MAC Address VS Jira Service Desk and see what are their differences

Find MAC Address logo Find MAC Address

This tool is an easy way to find the MAC address of a local or remote computer on the network.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Find MAC Address Landing page
    Landing page //
    2021-09-19
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Find MAC Address features and specs

  • User-Friendly Interface
    Find MAC Address offers a straightforward and intuitive interface, making it accessible even for users who are not tech-savvy. This simplifies the task of locating MAC addresses across a network.
  • Efficient Scanning
    The tool provides fast and efficient scanning capabilities, allowing users to quickly discover MAC addresses on local and remote networks, which can be beneficial for network management.
  • Multiple Methods
    Find MAC Address supports various methods for discovering MAC addresses, such as ARP, NetBIOS, SNMP, and WMI, giving users flexibility depending on their network configuration and requirements.
  • Device Information
    Besides finding MAC addresses, the tool also provides additional information about detected devices, such as their IP addresses and vendors, which can be useful for inventory and troubleshooting.

Possible disadvantages of Find MAC Address

  • Limited Free Version
    The free version of Find MAC Address may have limited features compared to the paid version, which could restrict the usability for users who need more advanced functionalities or higher capacity scanning.
  • Windows Only
    The application is only available for Windows operating systems, which can be a limitation for users who operate in a multi-OS environment or solely on non-Windows machines.
  • Learning Curve for Advanced Features
    While basic functions are easy to use, some advanced features might require a learning curve for new users, particularly those less familiar with network management tools.
  • Potential Over-Notification
    The tool might generate multiple notifications or alerts during the scanning process, which can be overwhelming for users who are managing large or complex networks.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Find MAC Address videos

How to find Mac Address 2020

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

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Monitoring Tools
100 100%
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Help Desk
0 0%
100% 100
Performance Monitoring
100 100%
0% 0
Customer Support
0 0%
100% 100

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing Find MAC Address and Jira Service Desk, you can also consider the following products

Axence nVision - Axence nVision is a professional software for the comprehensive management of the IT infrastructure in any kind of organization.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Network Scanner (LizardSystems) - Network Scanner - IP scanner for network analysis that will allow you to see all network computers in several seconds. - LizardSystems

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Spiceworks - Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.