Software Alternatives & Reviews

Fieldax - Field Service Management VS Field Force Tracker

Compare Fieldax - Field Service Management VS Field Force Tracker and see what are their differences

Fieldax - Field Service Management logo Fieldax - Field Service Management

Best Field Service Software for Small and Medium Field Service Businesses

Field Force Tracker logo Field Force Tracker

Field Force Tracker - Ranked #1 most Affordable Field service management software designed for enterprise organizations service solutions Dispatch Board and Simplify scheduling, billing, estimating & more
  • Fieldax - Field Service Management FieldAx Dashboard
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  • Fieldax - Field Service Management FieldAx Dispatch Board
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  • Fieldax - Field Service Management FieldAx Mobile Signature
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  • Fieldax - Field Service Management
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    2024-04-02
  • Fieldax - Field Service Management FieldAx Mobile Alerts
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  • Fieldax - Field Service Management FieldAx Mobile Home
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FieldAx Field service management encompasses a wide range of features. With FieldAx, businesses can streamline their daily operations, automate tasks, simplify overall processes, and reduce the need for micromanagement. These improvements can lead to higher customer satisfaction and, ultimately, increased revenue.

  • Field Force Tracker Landing page
    Landing page //
    2021-11-06

Field Force Tracker is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. It makes it easy for you to eliminate waste, get more done in less time and become more profitable. This enterprise grade supports the largest deployments. Our Web-based, Cloud hosted Field Service Management Software will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. We support features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. Our available programming interface makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company (1-10000+ Users). We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Contact us Today For Free Trial and Demo !!

Fieldax - Field Service Management features and specs

  • Estimations: To effectively convert clients, the use of compelling digital quotes is crucial. With FieldAx Quotation/Quotes/Estimation feature, you can engage potential clients. Both your back-office team and field service technicians have the ability to generate quotes and send them to potential prospects.
  • Scheduling: At FieldAx, our commitment is to simplify the lives of Field Service businesses, and we've achieved this through our Job Scheduling Software. When a customer or client gets in touch, you won't have to scramble to find available time slots and field workers. With just three simple clicks, you can create a work order and assign it to the most suitable field worker.
  • Dispatching: FieldAx's Dispatching Software is not only intuitive but also operates in real-time, offering a host of powerful features that allow you to create a work order and dispatch it to your field workers with just two clicks. When you receive a call from a customer, you can swiftly create a work order and assign it to your field workers, who will receive instant notifications. Dispatching has never been as effortless as it is with Fieldax's Field Service Software.
  • Service Plan: Simplify all your business Service Plans and processes with Fieldax's Service Plan Management feature. Whether it is a one-time fixed service plan or is it a Service-based plan, Fieldax provides you the ability to create, update, and keep track of all service plan-related aspects such as plan duration and budget, payment terms, equipment used, service and items involved, and even you can set invoice terms (One time or Recurring) in a very simple and profound manner. If you want to set up your own terms for a service plan, you can create a Custom plan as well.
  • Inventory Management: For every successful business, most significant is that we take care of finances, and for Field Service businesses, Inventory Management becomes essential. As promised quite a few times above, we at FieldAx are committed to bringing ease to all our Field Service businesses and making them efficient to become profitable and increase revenues.
  • Invoicing: FieldAx’s Field Service Software provides robust Invoicing tools for both your back office and field force. Featuring the latest inbuilt and customizable Invoice templates, we simplify billing and invoice generation with just a Single Click.
  • Technician Activity: Activities serve to monitor and record the interactions that your users engage in with both prospects, existing customers and Jobs. These activities are categorized into two distinct items such as Tasks and Events. Both Tasks and Events function as specific record types, each equipped with its unique set of fields and designed to serve different purposes
  • Technician Time Card: Time is indeed money, and with FieldAx’s mobile app, you can effortlessly keep track of various time-related aspects for your field workers. When will the field worker arrive at the client’s location? How much time is spent on travel versus the actual job start and finish times? All of these critical metrics are calculated automatically.
  • Third-Party Integrations: FieldAx offers a plethora of tools that empower you to develop third-party integrations, firmly believing in providing the most potent, adaptable, and user-friendly field service software available.
  • Customer Portal: Have you been searching for a customer portal that allows your clients to easily request work from you? Look no further! FieldAx’s Field Service Management Software is a comprehensive solution that caters to all your needs.
  • Dashboard: Take full command of your field service business by gaining real-time insight into job activities, financial performance, overall business operations, and your team’s performance. A field service management dashboard serves as a powerful tool for field service organizations to monitor and oversee their field service operations. It offers an up-to-the-minute snapshot of critical metrics, including the average job completion time and the percentage of jobs completed within deadlines. Furthermore, the dashboard provides valuable insights into customer satisfaction, technician productivity, and the status of equipment and inventory.
  • Report: The Report Builder is a robust and user-friendly tool designed for analyzing your FieldAx data. Effortlessly group, filter, and summarize records to address business queries such as “What was the job closing rate in texas last month? ” Enhance the visual representation of your data by incorporating a report chart. Refresh the preview to track progress as you construct your report. Once completed, execute your report to obtain comprehensive results.
  • e-Signature: Customer satisfaction is paramount for the success of any business, and it’s essential to have concrete evidence of that satisfaction, especially when monitoring jobs from the back office. FieldAx’s mobile app features an electronic signature capability designed precisely for this purpose.
  • Custom Objects & Fields: Develop custom objects to store organization-specific data, enhancing the capabilities of Fieldax.

Field Force Tracker features and specs

  • Work Orders: Extensive ability to Manage Work orders
  • Dispatch Board: Easy to use dispatch boards
  • Employee Management: Powerful employee management
  • Client Management: Flexible and easy client management
  • Parts Management: very powerful and extensive inventory management
  • Invoices: Customizable Invoices
  • Quotes Management : Custom Quotes integrated with Sales Management tools
  • Analytics and Reporting: Very Powerful reporting capabilities
  • Clean UI: Easy to navigate and use
  • Easy to Set-up and use: Very easy to use
  • Attendance Recording/Monitoring: Powerful Attendance management capabilities
  • Timesheets: Job timesheets for time tracking
  • Contract Lifecycle Management: Manage Service contracts
  • Location Tracking: Powerful Capabilities for Location Tracking
  • Mobile Apps: Apps for iphone and android
  • Inventory Managment: Industry leading Inventory management
  • Invoice management: Integrated payment and customization
  • SMS integration: Integrated sms and push messaging
  • Digital checklists: Checklists for jobs
  • Digital Signature: Customer signature management
  • Automated workflow: Custom work flows
  • Custom forms: Ability to support custom forms
  • Calendar: Powerful Calendar management
  • Dashboards & visualizations: Jobs dashboard for easy navigation
  • Help Documentation: Full Help Docs
  • iOS App: Industry leading Mobile app for iphone
  • Android App: Industry leading mobile app for android
  • Knowledge Management: Keep track of history and hobs
  • Messaging: Employee and client messaging
  • Quotation tool: Powerful Quotation tools for all kinds of quotes
  • Reports: Large number of reports
  • Scheduling: Easy manual or automatic scheduling
  • Sales management: Sales management tools
  • Free Trial: Free trial available

Fieldax - Field Service Management videos

FieldAx Demo

Field Force Tracker videos

Field Force Tracker - Field Service Software

More videos:

  • Demo - Field Force Tracker Introductory Video
  • Demo - Field Force Tracker Introduction

Category Popularity

0-100% (relative to Fieldax - Field Service Management and Field Force Tracker)
Field Service Management
45 45%
55% 55
Business & Commerce
100 100%
0% 0
Work Management
0 0%
100% 100
Project Management
100 100%
0% 0

Questions and Answers

As answered by people managing Fieldax - Field Service Management and Field Force Tracker.

What makes your product unique?

Fieldax - Field Service Management's answer

FieldAx - Field Service Management stands out due to several unique features and capabilities:

  1. Customizable Workflows: FieldAx offers customizable workflows that can be tailored to match the specific needs and processes of different industries and organizations. This flexibility allows businesses to adapt the software to their unique requirements, ensuring optimal efficiency and effectiveness.

  2. Mobile Accessibility: FieldAx provides mobile capabilities, enabling field technicians to access job details, update statuses, capture photos, and complete tasks directly from their mobile devices while on-site. This mobile functionality enhances productivity and enables real-time communication between field staff and the back office.

  3. Comprehensive Reporting Tools: FieldAx offers robust reporting and analytics tools that allow businesses to gain insights into key performance metrics, track technician productivity, and identify areas for improvement. These reporting capabilities enable informed decision-making and help drive continuous improvement in field service operations.

  4. Integration Capabilities: FieldAx integrates seamlessly with other software systems, such as CRM (Customer Relationship Management) and accounting software, to streamline data sharing and improve overall business efficiency. This integration capability ensures smooth workflow processes and enhances collaboration across different departments.

  5. Cost-Effective Solution: FieldAx provides a cost-effective solution for small and medium-sized field service businesses, offering competitive pricing plans without compromising on features or functionality. This affordability makes FieldAx an attractive option for businesses looking to optimize their field service management processes without breaking the bank.

Overall, FieldAx - Field Service Management stands out for its customizable workflows, mobile accessibility, comprehensive reporting tools, integration capabilities, and cost-effective pricing, making it a valuable solution for businesses of all sizes looking to streamline their field service operations.

Field Force Tracker's answer:

Field Force Tracker provides comprehensive features for managing your service and sales teams. It includes dispatch management, service scheduling, Advanced Inventory Management, Assets management, contracts management, preventive maintenance scheduling, invoices and quotes, and much more. Supported by powerful and modern mobile apps, it is one of the best field service software and very reasonably priced. Our rich set of features and ability to support customers, worldwide makes an ideal solution for multiple service industries.

Why should a person choose your product over its competitors?

Fieldax - Field Service Management's answer

There are several compelling reasons why someone should choose FieldAx - Field Service Management over its competitors:

  1. Customizable Workflows: FieldAx offers highly customizable workflows that can be tailored to match the specific needs and processes of different industries and organizations. This flexibility allows businesses to adapt the software to their unique requirements, ensuring optimal efficiency and effectiveness.

  2. Mobile Accessibility: FieldAx provides robust mobile capabilities, enabling field technicians to access job details, update statuses, capture photos, and complete tasks directly from their mobile devices while on-site. This mobile functionality enhances productivity and enables real-time communication between field staff and the back office.

  3. Comprehensive Reporting Tools: FieldAx offers powerful reporting and analytics tools that provide insights into key performance metrics, track technician productivity, and identify areas for improvement. These reporting capabilities enable informed decision-making and help drive continuous improvement in field service operations.

  4. Integration Capabilities: FieldAx integrates seamlessly with other software systems, such as CRM (Customer Relationship Management) and accounting software, to streamline data sharing and improve overall business efficiency. This integration capability ensures smooth workflow processes and enhances collaboration across different departments.

  5. Cost-Effectiveness: FieldAx provides a cost-effective solution for businesses of all sizes, offering competitive pricing plans without compromising on features or functionality. This affordability makes FieldAx an attractive option for businesses looking to optimize their field service management processes without breaking the bank.

Overall, FieldAx - Field Service Management stands out for its customizable workflows, mobile accessibility, comprehensive reporting tools, integration capabilities, and cost-effectiveness, making it the preferred choice for businesses seeking to streamline their field service operations and drive success.

Field Force Tracker's answer:

Field Force Tracker provides advanced features for job management, inventory management, custom inspection forms and sales management all rolled in a powerful, easy to use software. There are many industry specific custom modules for multiple industries such as copier, generators, electrical contractors and elevator businesses. The unique set of features with easy to customize as per your needs makes it the best system for any service company.

How would you describe your primary audience?

Fieldax - Field Service Management's answer

  1. Small and medium-sized businesses (SMBs) in various industries such as HVAC, plumbing, electrical services, facility management, telecommunications, and construction.

  2. Field service managers and supervisors responsible for scheduling, dispatching, and managing field technicians.

  3. Field service technicians who perform on-site service tasks and require mobile access to job details and work orders.

  4. Business owners and decision-makers looking for a comprehensive field service management solution to streamline operations, improve efficiency, and enhance customer satisfaction.

  5. Organizations seeking customizable workflows, mobile accessibility, robust reporting tools, integration capabilities, and cost-effective pricing in their field service management software.

Understanding the primary audience allows FieldAx to tailor its marketing messages, features, and functionalities to meet the specific needs and preferences of its target demographic.

Field Force Tracker's answer:

Field Force Tracker focuses primarily on small to midsize companies (2-2500) employees though software is used many large companies as well. Typical users are HVAC, Elevator Repairs, Electrical Contractors, Plumbing companies, Generator Repairs, Photocopier and many IT, Cable and Telephony companies. Being a more comprehensive software, it has lot many features compared to competitive FSM software.

What's the story behind your product?

Fieldax - Field Service Management's answer

FieldAx was founded by Merfantz team of experienced professionals with a deep understanding of the challenges faced by field service businesses. Recognizing the need for a comprehensive solution to streamline field operations and enhance customer satisfaction, they set out to develop a cutting-edge field service management platform.

Drawing on their expertise in software development, field service operations, and customer service, the team worked tirelessly to create FieldAx - a robust, user-friendly, and customizable solution tailored to the needs of small and medium-sized businesses.

FieldAx quickly gained traction in the market, earning praise from field service managers, technicians, and business owners alike for its innovative features, mobile accessibility, and affordability. As the company continued to grow, it remained committed to its mission of empowering field service businesses to succeed in a competitive market.

Over the years, FieldAx has evolved and expanded its offerings to meet the changing needs of its customers. Today, FieldAx is recognized as a leading provider of field service management software, serving businesses across various industries and helping them achieve operational excellence and customer satisfaction.

This hypothetical story reflects a common narrative in the field service management industry, where innovative solutions like FieldAx emerge to address the evolving needs of field service businesses and drive success in a competitive market.

Field Force Tracker's answer:

Field Force Tracker evolved from our Rapid Tracker field employee tracking applications designed in very early phase of mobile applications development around 2006. Since then we have done multiple iteration of software, data structure, featureset and user interface has gone multiple changes. Today, it is a very solid, reliable and very feature rich software offering very wide set of features to customers in all industries.

Which are the primary technologies used for building your product?

Fieldax - Field Service Management's answer

Based on the use of the Salesforce platform as the primary technology for building FieldAx - Field Service Management, the primary technologies involved would revolve around the Salesforce ecosystem, including:

  1. Apex: As the primary programming language for Salesforce development, Apex would be used extensively for writing custom business logic, triggers, controllers, and batch processes within FieldAx. It enables developers to implement complex business rules and automation tailored to the specific needs of field service management.

  2. Visualforce: Visualforce is a framework provided by Salesforce for building user interfaces within the platform. It allows developers to create custom pages, components, and layouts to enhance the user experience of FieldAx.

  3. Lightning Components: Lightning Components, including Aura Components and Lightning Web Components (LWC), may be utilized for creating modern, responsive user interfaces for FieldAx. These components enable developers to build dynamic and interactive UI elements that enhance usability and productivity.

  4. Salesforce Lightning Platform: Leveraging the capabilities of the Salesforce Lightning Platform, developers can build and deploy custom applications rapidly. This platform provides a range of tools and services for app development, including declarative features like Process Builder and Flow Builder, as well as programmatic tools like Apex and Visualforce.

  5. Salesforce Mobile App: With the Salesforce Mobile App, FieldAx can provide mobile accessibility to field technicians, allowing them to access job details, update statuses, and communicate with the back office while on the go. The Salesforce Mobile App ensures that FieldAx users have seamless access to critical information anytime, anywhere.

Overall, the use of the Salesforce platform as the primary technology for building FieldAx enables rapid development, scalability, and seamless integration with other Salesforce products and third-party applications, ensuring a robust and feature-rich field service management solution.

Field Force Tracker's answer:

The software uses a number of cloud based technologies - primarily from Amazon AWS - EC2. RDS, SQS, SNS, ECS, AWS Load Balancer,Cloud Watch,numerous APIs and many more computing technologies. We also interface with other technologies and software has Quickbooks, Mailchimp, SMS and Telephony gateways, etc.

Who are some of the biggest customers of your product?

Fieldax - Field Service Management's answer

We are unable to share the specific customer data for FieldAx - Field Service Management. However, it's common for field service management software to be used by businesses across various industries, including:

  1. HVAC (Heating, Ventilation, and Air Conditioning) companies
  2. Plumbing and electrical services providers
  3. Facility management companies
  4. Telecommunications service providers
  5. Construction and engineering firms
  6. Property management companies
  7. IT services and support organizations
  8. Landscaping and lawn care companies
  9. Home services providers (e.g., pest control, cleaning services)
  10. Healthcare equipment maintenance providers

These are just a few examples of the types of businesses that may benefit from using FieldAx - Field Service Management. The actual list of customers may vary based on the target market and sales efforts of FieldAx. For specific information about the biggest customers of FieldAx, it would be best to contact the company directly or refer to case studies and testimonials provided on their website.

Field Force Tracker's answer:

We compete a number of FSM companies and it varies based on segments. Field Force Tracker is deployed in a number of industries such as HVAC/Plumbing, Elevator Businesses, Electrical Contractor, Copier Management, Telecom Businesses, IT Service companies etc. in many countries and time zones. The competitors vary in each sector - for instance in Copier business, we primarily compete with E-Automate, Miracle S/W etc. In other sectors, we compete with all major FSM software.

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What are some alternatives?

When comparing Fieldax - Field Service Management and Field Force Tracker, you can also consider the following products

Timestead - Job Sheet and Jog management software as a service.

Fieldmotion - Fieldmotion provide an intelligent field service management software to help businesses manage their fieldworkers using mobile device technology.

AroFlo - Job management for trade services & project based industries

CrewTracks - Field tracking software for construction managers

JustGotThat! - Just Got That is an easy app for people to access all handyman services in greater Toronto. Find, book and pay for any service in one simple mobile app.

EyeOnTask - EyeOnTask is an all-in-one feature-rich cloud-based mobile workforce management software solution that helps field service companies and workers efficiently manage clients, inventory, jobs, and invoices in a single location.