Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server.
Organize documentation using knowledge base and get feedback from social networks with centralized system
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Feedyoo is the easiest way to Collect, analyze, and act on feedback online like a Pro.
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.