ExecVision
Gong
CallTrackingMetrics
LearnCore
DialogTech
SalesLoft
Avanser
Invoca
Provana ICAP
Observe.AI
Prodigal
Oxus.AI
Chorus
NICE inContact
Genesys Engage
Scorebuddy
Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
ExecVision Provana ICAPGong - Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.
Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.
Prodigal - A new category of Lending Intelligence; from borrower interactions
LearnCore - LearnCore is the training and coaching software proven to boost performance for sales and customer success.
Oxus.AI - Your Performance Sidekick
