Most b2c companies don't have CS teams, some do.. Mainly when its a high-value product with complex onboarding. I know Lumen does. Anyways, a great software for b2b that you won't hear about us often is everafter.ai - unlike the others, its for the customer-facing interaction vs. a CRM/analytics like the others. Source: almost 2 years ago

I'm also a co-founder at Churnkey: https://churnkey.co. Source: almost 3 years ago

At Zubtitle.com, we have been focusing on bringing churn down from 10% down to 7%. We even started a new SaaS (churnkey.co) that helps others cut churn via better cancellation flows. Source: almost 3 years ago

Most recently, we built a suite of internal tools as a way to reduce churn across all of these SaaS companies. It worked so well that we packaged them up and released them as their own product, Churnkey. We now help other SaaS companies cut churn by deploying optimized cancellation flows. Source: almost 3 years ago

We recently sold that business to Calm Capital. We realized that the business really needed more seasoned operators to get to it next level of growth. Plus, it was time to take some risk off the table and free up time to work on our new venture Churnkey. Source: almost 3 years ago

Once they are close to canceling, optimizing your cancelation flows is a great way to prevent users who are the fence about canceling. Asking survey questions, collecting information, and trying to save them with offers is a great start. We offer all of this via Churnkey. Happy to get you a free trial if you want to try it out. Source: about 3 years ago