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Eloquent WebSuite VS Parature

Compare Eloquent WebSuite VS Parature and see what are their differences

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  3. » Alternatives

Eloquent WebSuite logo Eloquent WebSuite

Eloquent WebSuite helps to comply with the professional standards for each application, while giving users a single access portal for all their resources.

Parature logo Parature

Parature is a web-based customer management tool. Control your image and customer service with Parature's interactive customer relations.
Not present
  • Parature Landing page
    Landing page //
    2021-10-29

Eloquent WebSuite features and specs

No features have been listed yet.

Parature features and specs

  • User-Friendly Interface
    Parature offers an intuitive and easy-to-navigate interface, enabling users to get up to speed quickly and use the software efficiently for customer support without needing extensive training.
  • Multichannel Support
    The platform supports multiple customer communication channels such as email, chat, social media, and mobile, providing a seamless and integrated customer service experience.
  • Knowledge Base Management
    Parature includes robust knowledge base features, allowing companies to store, organize, and easily access information to assist both customer service representatives and customers in finding answers quickly.
  • Customizable and Flexible
    The software allows for significant customization to fit the unique needs of various organizations, including personalized workflows, custom fields, and branding options.

Possible disadvantages of Parature

  • Integration Challenges
    Some users may experience difficulties integrating Parature with existing systems or third-party applications, potentially causing disruptions or added complexity in data management.
  • Limited Advanced Features
    While Parature offers a solid range of basic features, some users might find it lacks more advanced features and analytics compared to other high-end customer service platforms.
  • Cost
    The pricing of Parature might be a consideration for smaller businesses or startups, as it could be considered more expensive in comparison to other customer support solutions available in the market.
  • Support and Training
    Some users have mentioned that the support and training resources provided by Parature could be improved to better assist users in troubleshooting and learning the platform.

Category Popularity

0-100% (relative to Eloquent WebSuite and Parature)

Eloquent WebSuite

Parature

Internal Knowledgebase
57 57%
Internal Knowledgebase
43% 43
Knowledge Management
46 46%
Knowledge Management
54% 54
WiKis
59 59%
WiKis
41% 41
Knowledge Base
54 54%
Knowledge Base
46% 46

User comments

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What are some alternatives?

When comparing Eloquent WebSuite and Parature, you can also consider the following products

Obie.ai - Access knowledge quicker without leaving Slack

Knowledge Plaza - Knowledge Plaza is a SaaS Platform dedicated to Social Knowledge Management.

Tettra - Tettra is a company wiki that helps teams manage and share organizational knowledge.

GetGuru - Get started for free with Guru, the powerful company wiki that cuts through chat noise to serve you the info you actually need to do your job.

Omnistar - Email Marketing Service Provider

teampage - Create & Publish A Simple Responsive Team Page In Minutes.

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