Software Alternatives, Accelerators & Startups

eGain Mail VS Qualtrics

Compare eGain Mail VS Qualtrics and see what are their differences

eGain Mail logo eGain Mail

Email response automation and management

Qualtrics logo Qualtrics

Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.
  • eGain Mail Landing page
    Landing page //
    2023-09-26

eGain Mail, the pioneer in web-based email management software for customer service, helps companies manage large volumes of customer emails - free form and generated via structured web forms - responsively, effectively, and securely.

Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, agent productivity tools, and reporting. Monitor social channels (Twitter, YouTube, Facebook, and Instagram) and respond to customer inquiries.

Its secure module delivers confidential, secure content via a secure portal and a pointer to that content delivered by email or message.

When your business responds to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. As one client said, "We could not run that business we are operating today without the (eGain) email management capability. We take it for granted now... but it’s absolutely the bedrock of what we do."

  • Qualtrics Landing page
    Landing page //
    2023-07-27

eGain Mail

Website
egain.com
Pricing URL
-
$ Details
paid Free Trial
Platforms
Browser Windows Android iOS iPhone
Release Date
1998 July

eGain Mail features and specs

  • Automation: Replies
  • Workflow Management: Yes
  • Automation: Suggestions
  • Admin Console: Yes
  • Cloud-based: Yes
  • SLAs: Yes
  • Integrations: Yes
  • Analytics and Reporting: Yes - Full Reporting Platform included free in all subscriptions
  • Centralized knowledge base: Yes
  • Social replies: Yes

Qualtrics features and specs

No features have been listed yet.

eGain Mail videos

eGain Mail: An Overview

Qualtrics videos

No Qualtrics videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to eGain Mail and Qualtrics)
Email Management
100 100%
0% 0
Surveys
0 0%
100% 100
Email Automation
100 100%
0% 0
Forms And Surveys
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare eGain Mail and Qualtrics

eGain Mail Reviews

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Qualtrics Reviews

10 SurveyMonkey Alternatives and Competitors in 2024
Qualtrics simplifies the process of creating, analyzing, and deriving insights from data. Trusted by millions, Qualtrics is the go-to solution for businesses and institutions worldwide. Its versatile web-based research platform empowers organizations to gather valuable information.
Source: clickup.com
10 Best Customer Feedback Tools in 2024 – Comparison | Updated List
Qualtrics is one of the most famous experience management companies and has intelligent user feedback tools in its array. It allows you to collect feedback at every meaningful touchpoint and instantly interpret their comments. Using Qualtrics, you can start conversations with customers on any channel and convert their feedback into insights that help improve customer...
Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Qualtrics is a survey tool designed for enterprises. This means their pricing is less competitive than that of Typeform. Qualtrics also requires a higher level of sophistication, and there is a steeper learning curve to using the tool.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
The major drawback of Qualtrics is that it's both expensive and has a certain learning curve. Thus, if you're an individual or a small business, Qualtrics's most definitely going to be an overkill for your needs.
11 Best Typeform Alternatives to Check-in 2022
Qualtrics is another TypeForm competitor that pushes the boundaries of what a survey and feedback tool can accomplish. With over 100 question types and tons of survey templates paired having survey logic and email triggers, it is ideal for customer feedback surveys. The real-time analysis tool of Qualtrics also allows users to export the results to either CVS or SPSS, this...
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Qualtrics seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

eGain Mail mentions (0)

We have not tracked any mentions of eGain Mail yet. Tracking of eGain Mail recommendations started around Mar 2021.

Qualtrics mentions (11)

  • Qualtrics studies don't load unless you use incognito mode
    I use Adblock Plus on Firefox, and what I had to do was add qualtrics.com to the "Allowlisted websites" area. Source: 12 months ago
  • /r/mturk Daily Discussion - June 01, 2023
    I had the same problem. It looks like it was related to my ad blocker (I use Adblock Plus). Adding qualtrics.com to its allowed list resolved the issue. Source: 12 months ago
  • Ad Blocker
    It doesnt matter really, However in some HIT's an ad blocker can actually keep the page from loading. I had a few instances where the page loaded nothing because I guess the ad blocker detected it as an ad. You can always whitelist worker.mturk.com and also qualtrics.com links in your ad blocker and still keep the ad blocker on. I use Ublock origin and I have the same links whitelisted so the ad blocker doesnt... Source: about 1 year ago
  • Benin Objects of Brighton Museum - Survey
    My blockers seem to hate qualtrics.com. Source: about 1 year ago
  • Study on Formula E. Just 90 people left. Please help us (+18)
    We are a group of students at University and we're studying Formula E and its marketing. We are currently running a study about how different types of ads affect user engagement. We would love to invite you to participate in our survey. It is a very short survey and should take about 5 minutes to complete it. We have made use of https://qualtrics.com/ to design our survey and the survey will be entirely anonymous.... Source: over 1 year ago
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What are some alternatives?

When comparing eGain Mail and Qualtrics, you can also consider the following products

ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

Google Forms - Simple web forms from Google.

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!