Software Alternatives, Accelerators & Startups

eGain Mail VS Jotform

Compare eGain Mail VS Jotform and see what are their differences

eGain Mail logo eGain Mail

Email response automation and management

Jotform logo Jotform

Free Online Form Builder & Form Creator
  • eGain Mail Landing page
    Landing page //
    2023-09-26

eGain Mail, the pioneer in web-based email management software for customer service, helps companies manage large volumes of customer emails - free form and generated via structured web forms - responsively, effectively, and securely.

Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, agent productivity tools, and reporting. Monitor social channels (Twitter, YouTube, Facebook, and Instagram) and respond to customer inquiries.

Its secure module delivers confidential, secure content via a secure portal and a pointer to that content delivered by email or message.

When your business responds to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. As one client said, "We could not run that business we are operating today without the (eGain) email management capability. We take it for granted now... but it’s absolutely the bedrock of what we do."

  • Jotform Landing page
    Landing page //
    2022-06-12

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business.

eGain Mail

Website
egain.com
Pricing URL
-
$ Details
paid Free Trial
Platforms
Browser Windows Android iOS iPhone
Release Date
1998 July

Jotform

$ Details
freemium $34.0 / Monthly (25 Forms / 1,000 Monthly Submissions)
Platforms
Android iOS Web
Release Date
2006 January

eGain Mail features and specs

  • Automation: Replies
  • Workflow Management: Yes
  • Automation: Suggestions
  • Admin Console: Yes
  • Cloud-based: Yes
  • SLAs: Yes
  • Integrations: Yes
  • Analytics and Reporting: Yes - Full Reporting Platform included free in all subscriptions
  • Centralized knowledge base: Yes
  • Social replies: Yes

Jotform features and specs

  • Form Builder: https://www.jotform.com/build/
  • Jotform Apps: https://www.jotform.com/products/apps/
  • Jotform Enterprise: https://www.jotform.com/enterprise/
  • Jotform Store Builder: https://www.jotform.com/products/store-builder/
  • Jotform Tables: https://www.jotform.com/products/tables/
  • Jotform Inbox: https://www.jotform.com/features/inbox/
  • Jotform Mobile Forms: https://www.jotform.com/products/mobile-forms/
  • Jotform Approvals: https://www.jotform.com/products/approvals/
  • Jotform Report Builder: https://www.jotform.com/products/report-builder/
  • Jotform Smart PDF Forms: https://www.jotform.com/products/smart-pdf-forms/
  • Jotform PDF Editor: https://www.jotform.com/products/pdf-editor/

eGain Mail videos

eGain Mail: An Overview

Jotform videos

JotForm Review - Beginner to Expert PREVIEW by Bizversity.com

More videos:

  • Tutorial - How to Use JotForm to Create Online Forms & Fillable PDFs
  • Tutorial - JotForm 4.0 // A Tutorial & Review
  • Tutorial - Jotform Tutorial: How to Use Jotform

Category Popularity

0-100% (relative to eGain Mail and Jotform)
Email Management
100 100%
0% 0
Surveys
0 0%
100% 100
Email Automation
100 100%
0% 0
Form Builder
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare eGain Mail and Jotform

eGain Mail Reviews

We have no reviews of eGain Mail yet.
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Jotform Reviews

10 SurveyMonkey Alternatives and Competitors in 2024
The reporting and analytics tools provide valuable insights, while data exporting ensures seamless integration with other systems. With Jotform, you can create an online survey or form to collect data and online payments securely—which will help you streamline your data management processes hassle-free.
Source: clickup.com
Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Online marketplaces show users rate Jotform as superior to Typeform in areas like “easy to do business with” and “easy to admin.” Jotform is another piece of software that allows users to choose from a static or question-per-page view.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
While JotForm is an excellent Typeform alternative, it also has certain disadvantages. One major concern is that JotForm's interface can sometimes be clunky and complicated to navigate.
11 Best Typeform Alternatives to Check-in 2022
JotForm is a fully-featured online form builder and a survey tool similar to TypeForm that makes it easy to create robust forms and collect crucial customer data. This Typeform alternative acts as a gateway to gather significant information to power your business. It also makes online data and payment collection as seamless as possible to never let the work slow down.
Source: qualaroo.com
The 11 Best Online Form Builder Apps in 2019
JotForm lets you build a free form that does everything you need it to do and looks exactly how you want it to look. JotForm's forms are much more customizable than forms created on Google Forms and Microsoft Forms, and unlike Wufoo, JotForm even lets you do things like accept payments and collect signatures without upgrading to a premium plan.
Source: zapier.com

Social recommendations and mentions

Based on our record, Jotform seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

eGain Mail mentions (0)

We have not tracked any mentions of eGain Mail yet. Tracking of eGain Mail recommendations started around Mar 2021.

Jotform mentions (3)

  • This seems like a new scam, right?
    Sure, you took down jotform.com, a legitimate website (it's still up by the way). Source: almost 2 years ago
  • Recommendations to help me with teaching the extended response section of the GED RLA exam?
    Something akin to a fill-in-the-blank template maybe? This was all prompted by my beginning to write one on jotform.com. I began doing it and then realized that there are probably thousands of similar templates that are way better. Thanks for any help and let me know if you'd like to share resources in the near future. Source: about 2 years ago
  • How can I include object keys as headings when using IMPORTJSONAPI?
    I'm trying to import data from Jotform so the structure of the JSON can vary. Here's an example though:. Source: over 2 years ago

What are some alternatives?

When comparing eGain Mail and Jotform, you can also consider the following products

ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Google Forms - Simple web forms from Google.