Ecsow Reviews

1. Jarod Glant

   over 3 years ago
   Don't Use it Production. It's a series of issues everyday

   DON"T USE THIS IN PRODUCTION. IT FAILS 7/10 in doing its job. I've been trying their subscription from time to time just to test if they have improved or not for the past 3 years. Although I stopped using it in production in the first few days after finding that it's a waste of money, time, and more importantly your Agents, as well as your customers, will hate you. I'm back to using Goautodial.

   here are major issues I've discovered in ecsow dialer that they never fixed. issues are more but these are just major ones that you'll face a lot. 7/10 times you'll have issues.

   🏁 Competitors: GoAutodial, VICIdial Contact Center Suite

   👍 Pros:    On premise dialer

   👎 Cons:    1) it gets confused in deciding if a call is an answering machine or a real person|2) very often transfers the call in between while the person is hearing the recording. and the person has not even pressed 1 yet.|3) often plays answering machine recording to a live person and vice versa which confuses our clients and makes a bad reputation of our business.|4) disconnects sip a lot( 60% time and efforts it consumes in time logout and reconnecting|5) sometimes it never plays any recording while the person on the other side dies out of saying hello 100 times.|6) very often it transfers answering machines to agents even when all the changes in settings have been done appropriately to make sure amd calls receive their recording. and live calls theirs|7) it invites negative reviews from customers on the website. customers getting frustrated and asking to fix stupid dialer.

MessageBird Reviews

Ecsow mentions (0)

MessageBird mentions (2)

• 7 Best Transactional Email Platforms in 2024 Compared 📬

  Bird is CRM for marketing, services, and payments focusing on enterprise customers. The transactional email platform, formerly known as SparkPost was founded in 2008. In 2021 it was acquired by MessageBird being a part of a large platform that provides tools for sending transactional and marketing emails, SMS, and WhatsApp messages. In 2024 MessageBird rebranded to Bird. - Source: dev.to / 26 days ago

• Looking for a two-way SMS capability

  We built a subscription management chatbot, using Twilio for sending SMS, but it lacked a dashboard to view conversations. I've recently come across https://messagebird.com/en/ - they have a pre-built dashboard that allows your team to respond to messages, as well as a nifty flow builder. Source: about 3 years ago