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Ecomail VS Hiver

Compare Ecomail VS Hiver and see what are their differences

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  3. » Reviews
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Ecomail logo Ecomail

The digital mailroom that transforms businesses

Hiver logo Hiver

Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates
Not present
  • Hiver Landing page
    Landing page //
    2023-10-08

Ecomail features and specs

  • User-Friendly Interface
    Ecomail offers an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Email Automation
    The platform provides robust email automation tools, allowing businesses to streamline their marketing campaigns and enhance engagement with their audience.
  • Integration Capabilities
    Ecomail supports integration with various third-party applications, which helps in consolidating marketing efforts and data analysis.
  • Analytical Tools
    The platform includes comprehensive analytical tools that enable users to track and optimize the performance of their email campaigns.
  • Template Library
    Ecomail provides a diverse library of customizable templates, aiding in the quick and effective creation of visually appealing emails.

Possible disadvantages of Ecomail

  • Limited Advanced Features
    Compared to larger competitors, Ecomail may lack some advanced features that certain businesses might need for more complex marketing strategies.
  • Price Point
    Depending on the size and requirements of the business, the pricing of Ecomail's services might be a con for smaller companies with tight budgets.
  • Learning Curve for Automation
    While the interface is user-friendly, there may still be a learning curve associated with mastering the more sophisticated aspects of email automation.
  • Customization Limitations
    Some users may find the customization options within the templates and automation workflows to be somewhat limited compared to other platforms.
  • Customer Support
    Users have reported that customer support response times can be slow, which could be a drawback for businesses that require prompt assistance.

Hiver features and specs

  • Shared Inboxes
    Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.
  • Email Delegation
    The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.
  • Notes and Tags
    It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.
  • Email Templates
    Hiver offers customizable email templates to improve response times and maintain consistency across team communications.
  • Reports and Analytics
    The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

Possible disadvantages of Hiver

  • Cost
    Hiver is a paid service, which might be a barrier for smaller teams or organizations with limited budgets.
  • Gmail Dependency
    The tool is heavily integrated with Gmail, which may limit its utility for organizations that use other email services.
  • Learning Curve
    New users might experience a learning curve as they become accustomed to Hiver's features and workflow.
  • Performance Issues
    Some users have reported occasional performance issues, such as lag or slowing down of Gmail when using Hiver.
  • Limited Mobile Functionality
    The mobile experience of Hiver is not as robust as its desktop counterpart, potentially affecting users who need to manage emails on the go.

Analysis of Hiver

Overall verdict

  • Hiver is considered a good option for teams looking to streamline their email management and enhance productivity without the hassle of switching between different platforms. Its direct integration with Gmail and robust set of features provide an efficient solution for teams that rely heavily on email communication.

Why this product is good

  • Hiver is a widely used tool that integrates directly with Gmail, helping teams manage shared inboxes, collaborate efficiently, and assign tasks seamlessly. It eliminates the need for external help desk software by providing features like email delegation, assignment, and tracking directly within Gmail. Additionally, its simple and intuitive interface requires minimal training, making it accessible for teams of all sizes.

Recommended for

    Hiver is recommended for customer support teams, sales teams, and any organization that wants to manage shared email accounts with greater efficiency. It is particularly beneficial for small to midsize businesses that are already using Google Workspace and want a tool that can easily integrate into their existing workflows.

Ecomail videos

+ Add

Ecomail | First steps

More videos:

  • Review - Ecomail.app | Email marketing and omnichannel platform
  • Review - Ecomail : DigInfo
  • Review - Review on Ecomails - Details | Features | Pricing
  • Review - Ecomail Review 2024 Features, Pricing and Much More
  • Review - Ecomail Email Marketing Software Review

Hiver videos

+ Add

Paysage d'Hiver - Im Wald ALBUM REVIEW

More videos:

  • Review - Giorgio Armani - Vetiver Babylone/D'Hiver Review
  • Review - (4K) Hiver The Honey Ale By Hiver Beers | Craft Beer Review

Category Popularity

0-100% (relative to Ecomail and Hiver)

Ecomail

Hiver

Email Marketing
100 100%
Email Marketing
0% 0
Email Automation
0 0%
Email Automation
100% 100
Marketing
100 100%
Marketing
0% 0
Email Management
0 0%
Email Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ecomail and Hiver

Ecomail Reviews

We have no reviews of Ecomail yet.
Be the first one to post

Hiver Reviews

9 Best Tidio Alternatives Compared
Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage customer inquiries through shared inboxes, track email conversations, and automate workflows. It helps businesses excel in their email interactions with customers...
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Hiver seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ecomail mentions (0)

We have not tracked any mentions of Ecomail yet. Tracking of Ecomail recommendations started around Mar 2021.

Hiver mentions (5)

  • Is there a better way to have a customer-facing inbox?
    Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 2 years ago
  • Email for small business team
    If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: about 2 years ago
  • alternative ticketing systems?
    You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 2 years ago
  • Reporting
    Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 2 years ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: over 2 years ago

What are some alternatives?

When comparing Ecomail and Hiver, you can also consider the following products

Opens Are Dead - Everything email marketers need to get ready for iOS 15

Clean Email - Clean Email is an online service that empowers you to take control of your mailbox.

Email Testing By Inbox Pirates - Preview, Analyze & Test emails with one click.

MailClark - The Slack bot for external communications

Vero Newsletters - The first "baseless" email marketing tool.

Nylas Mail - The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.

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