Dixa VS Neodove

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

NeoDove is a telecalling CRM and sales engagement software for telecallers. It helps increase telecallers’ productivity and makes the sales process seamless. It gives users the ease of using a CRM without the complexity of it. Some of its noteworthy features are 360-degree management of leads, multi-channel engagement with customers, and team monitoring. Equipped with features such as progressive and automated dialing, NeoDove works as a key factor in boosting the team’s efficacy in communication. Rather than dialing a new number every time a call ends, set up a calling list, and NeoDove will automatically call the next number, saving you the time and energy. NeoDove ensures streamlined calling and higher customer engagement with multi-platform integration. The telecalling CRM software provides integration with social media networks, websites, marketplace sites such as JustDial, Indiamart, 99acres, etc., and Google sheets.