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Dixa VS LogMeIn

Compare Dixa VS LogMeIn and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Dixa logo Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

LogMeIn logo LogMeIn

LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

  • LogMeIn Landing page
    Landing page //
    2023-09-17

Dixa

Website
dixa.com
Pricing URL
Official Dixa Pricing
$ Details
paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date
2015 March
Edit details

LogMeIn

Website
secure.logmein.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

LogMeIn features and specs

No features have been listed yet.

Dixa videos

+ Add

Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

LogMeIn videos

+ Add

Logmein Pro Review - Get 14 Day Logmein Free Trial Here

Category Popularity

0-100% (relative to Dixa and LogMeIn)

Dixa

LogMeIn

Communication
100 100%
Communication
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Customer Support
100 100%
Customer Support
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

User comments

Share your experience with using Dixa and LogMeIn. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dixa and LogMeIn

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...
Source: biz30.timedoctor.com

LogMeIn Reviews

25 Best TeamViewer Alternative Software (Free/Paid) in 2021
LogMeIn is a strong competitor of TeamViewer. It is an ideal tool for those who started a business that needs to continues support from all over the world. It is especially helpful for places where problems could occur at any time.
Source: www.guru99.com
Best remote desktop software of 2021: Paid and free choices for businesses
Plans cater for two remote connections and a 14-day free trial is available. If you need more connections, you can simply upgrade to a higher plan. Additionally, LogMeIn Pro is easy to set up, highly secure, and backed by 24/7 live support. Note, though, that its performance can be a little slow at times.
Source: www.techradar.com
Best Identity Management Software
LogMeIn Pro is mainly used by large organizations that operate on a work-from-home basis. Since it is focused on remote working, users can work on their own documents and files, either by themselves or in collaboration with teams, without comprising data access to the rest of the business.
Source: www.benzinga.com
10 Best Free Remote Desktop Tools You Should Know
This is one of the most popular remote desktop sharing tools because of its great features. One of the most noticeable features of this tool is the advanced configuration options offered for the business users. If you want to share files, transfer files or even want to do remote printing from any browser, LogMeIn is a perfect tool for you. Apart from all these, it is speedy...
Source: www.lifehack.org
Sick of TeamViewer? Try these 7 Free alternative to TeamViewer
LogMeIn is software like Teamviewer, that is cloud-based and functions as a powerful endpoint management tool with remote support. It provides high-quality services through a wide range of solutions like LogMeIn Pro, LogMeIn Central, and LogMeIn Rescue.
Source: www.troopmessenger.com

What are some alternatives?

When comparing Dixa and LogMeIn, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

TightVNC - TightVNC - VNC-Compatible Remote Control / Remote Desktop Software. Download TightVNCDownload TightVNC 1. 3. 10 - TightVNC Server - F. A. Read more about TightVNC.

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