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Dixa VS ITG VoIP Plug & Play

Compare Dixa VS ITG VoIP Plug & Play and see what are their differences

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Dixa logo Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

ITG VoIP Plug & Play logo ITG VoIP Plug & Play

A business telephone system ready to use in three easy steps: 1. Choose a call plan 2. Get all features 3. Choose a phone
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

  • ITG VoIP Plug & Play Landing page
    Landing page //
    2020-12-05

VoIP business telephone system hosted and managed by IT AND GENERAL for their customers. Our service includes: Best call experience approach Call flow design On-going call flow adjustments Extension management

Dixa

Website
dixa.com
Pricing URL
Official Dixa Pricing
$ Details
paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date
2015 March
Startup details
Country
Denmark
State
Hovedstaden
City
Copenhagen
Founder(s)
Jacob Vous Petersen
Employees
50 - 99
Edit details

ITG VoIP Plug & Play

Website
itandgeneral.com
Pricing URL
Official ITG VoIP Plug & Play Pricing
$ Details
paid £9.99 / Monthly (Unlimited UK landline)
Platforms
-
Release Date
2014 October
Edit details

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

ITG VoIP Plug & Play features and specs

No features have been listed yet.

Dixa videos

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Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

ITG VoIP Plug & Play videos

No ITG VoIP Plug & Play videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Dixa and ITG VoIP Plug & Play)

Dixa

ITG VoIP Plug & Play

Communication
82 82%
Communication
18% 18
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
74 74%
Enterprise Communication
26% 26

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dixa and ITG VoIP Plug & Play

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...
Source: biz30.timedoctor.com

ITG VoIP Plug & Play Reviews

We have no reviews of ITG VoIP Plug & Play yet.
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What are some alternatives?

When comparing Dixa and ITG VoIP Plug & Play, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Alteva - Cloud communication & collaboration solution

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

FreePBX Hosting - Cloud-hosted, commercially-supported version of FreePBX

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

thinQ - Cloud communication platform

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