Software Alternatives & Reviews

Dixa VS Google Voice

Compare Dixa VS Google Voice and see what are their differences

Dixa logo Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Google Voice logo Google Voice

Google Voice gives you one number for all your phones, voicemail organized in an email format, free...
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

  • Google Voice Landing page
    Landing page //
    2021-09-12

Dixa

Website
dixa.com
$ Details
paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date
2015 March

Google Voice

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

Google Voice features and specs

No features have been listed yet.

Dixa videos

Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

Google Voice videos

Why I Use Google Voice

More videos:

  • Tutorial - Google Voice Tutorial 2019 - Quick Start
  • Review - Google Voice Review

Category Popularity

0-100% (relative to Dixa and Google Voice)
Communication
30 30%
70% 70
Customer Support
100 100%
0% 0
VoIP
0 0%
100% 100
Enterprise Communication
31 31%
69% 69

User comments

Share your experience with using Dixa and Google Voice. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Dixa and Google Voice

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...

Google Voice Reviews

10 Best Business VoIP Phone Services for Small Businesses (2020)
Google Voice is a flexible business phone service. However, it has fewer options when compared to a fully virtual phone system. It’s handy for smart phone users and business owners using devices that support Google products.
Source: www.isitwp.com
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
Google voice is a known name in this field which provides call forwarding, dialing and voice-mail services. It was established by Google on March 11, 2009. It provides U.S based telephone number from which the user can choose an arsenal of numbers in their selected locality absolutely free. Almost all calls made from U.S and Canada to each other is free. You can use Google...

Social recommendations and mentions

Based on our record, Google Voice seems to be more popular. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dixa mentions (0)

We have not tracked any mentions of Dixa yet. Tracking of Dixa recommendations started around Mar 2021.

Google Voice mentions (20)

  • Need help with phone bill
    If you can post this you can use https://voice.google.com/about . Call them and tell them , you need to wait to the next pay day to pay your phone bill and be able to accept text messages. Source: 9 months ago
  • I’m frustrated with GV, calling issues
    Have you tried connecting via the Google Voice website on a PC to see if you're having the same issues? Source: 12 months ago
  • What do I do if a cute stranger asks for my number?
    Get yourself a Google voice phone number! Then you can give out that number and have it forward calls to your real number and preserve some anonymity. Source: about 1 year ago
  • Kik is the absolute worst - here's what's better
    You can be completely anonymous by using a google voice number to sign up: https://voice.google.com/about. Source: over 1 year ago
  • Fake mobile numbers?
    This one but idk if it works for OP's problem. Source: over 1 year ago
View more

What are some alternatives?

When comparing Dixa and Google Voice, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

TextNow - TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.