Dixa
NICE inContact
Genesys Cloud
Genesys PureConnect
Genesys Engage
Five9
UJET
Freshdesk
Atos
EPI-USE
Sability
Fujitsu Data Center Outsourcing
Novanet (C3)
Neodove
Knowmax
PricewaterhouseCoopers (PwC)
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
DixaNo features have been listed yet.
Based on our record, Atos seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The hugely popular one I dealt with in my staffing job was called Atos, and their volume of business in the US was enormous. They covered Coca-Cola, Siemens (Atos used to be Siemens IT Services if I remember correctly), Nike, JP Morgan Chase, on and on. I have limited insight since I got out of agency recruiting as soon as I could, but they may be the big dog of all system integrators in the US, they seemed that... - Source: dev.to / over 1 year ago
I’m Mark Ross, Lead Cloud Architect at Atos, specialising in AWS. I’ve been an AWS Ambassador since 2021 and joined the AWS Community Builder program in 2022. I’ve set-up an AWS focussed community interested in training, certification and working with AWS technologies with our customers, our Atos AWS Coaching Hub. Our most recent event is an AWS Deep Racer competition, to allow colleagues to get hands on... - Source: dev.to / over 1 year ago
The company is working in the IT Professional field. Here's their site. Source: about 2 years ago
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
EPI-USE - Official feed for SAP SuccessFactors updates, products + news. | SAP privacy statement for followers: https://t.co/JRq4xVCJA4
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Sability - Sability - Human Capital Management Consulting. Assisting throughout HCM life-cycle including analysis, implementation, upgrades, project/change management.
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Fujitsu Data Center Outsourcing - Fujitsu Data Center Outsourcing is a package of data center management solutions for businesses of all sizes.
