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We had another product had low conversion because of complex flows involved. The usability suffered as well and we had to "hand hold" a lot of users who showed interest in using the product. So we decided to automated some of our usual responses and realized this was a great way for users to self serve through the complexities and didn't involve heavily rethinking UI/UX design decisions.
Well just view the demo for yourself and if you're still not convinced just run an A/B test and confirm the jump in conversion yourself!
Based on our record, Whatfix seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
To facilitate these changes, we invested in various CS tools such as- Whatfix for in-app communication- Confluence for knowledge base management- Intercom for customer ticket handling- ZapScale for customer health management and customer visibility- and Slackfor streamlined interactions. Source: 11 months ago
Many SaaS products, such as A/B testing tools (e.g. Adobe Target, Optimizely, and AbTasty), recommendation engines (e.g. Outbrain), and customer feedback & onboarding tools (e.g. Whatfix, Appcues), among others, alter the user experience on websites. If you are from a SaaS Company and your Javascript tag is installed on external websites, keep reading! - Source: dev.to / over 1 year ago
You can check out Whatfix (https://whatfix.com/). Source: almost 2 years ago
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