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DigitalGenius VS Simplify360

Compare DigitalGenius VS Simplify360 and see what are their differences

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DigitalGenius logo DigitalGenius

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies.

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
  • DigitalGenius Landing page
    Landing page //
    2023-10-17
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

DigitalGenius videos

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DigitalGenius

More videos:

  • Review - DigitalGenius Customer Service Automation Platform

Simplify360 videos

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Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Category Popularity

0-100% (relative to DigitalGenius and Simplify360)

DigitalGenius

Simplify360

Customer Support
48 48%
Customer Support
52% 52
Tool
0 0%
Tool
100% 100
AI
100 100%
AI
0% 0
Chatbots
100 100%
Chatbots
0% 0

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What are some alternatives?

When comparing DigitalGenius and Simplify360, you can also consider the following products

Pega Platform - The best-in-class, rapid no-code Pega Platform is unified for building BPM, CRM, case management, and real-time decisioning apps.

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

IBM Watson Studio - Learn more about Watson Studio. Increase productivity by giving your team a single environment to work with the best of open source and IBM software, to build and deploy an AI solution.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

TensorFlow - TensorFlow is an open-source machine learning framework designed and published by Google. It tracks data flow graphs over time. Nodes in the data flow graphs represent machine learning algorithms. Read more about TensorFlow.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

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