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DeskPRO VS ManageEngine SupportCenter Plus

Compare DeskPRO VS ManageEngine SupportCenter Plus and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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DeskPRO logo DeskPRO

DeskPRO is a multi-channel help desk software.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • DeskPRO Landing page
    Landing page //
    2023-08-06
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

DeskPRO

Website
deskpro.com
Pricing URL
Official DeskPRO Pricing
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
Pricing URL
-
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

DeskPRO features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

DeskPRO videos

+ Add

BluestarLinux 5.15.10-2021.12.19 Deskpro KDE Arch Full Review

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to DeskPRO and ManageEngine SupportCenter Plus)

DeskPRO

ManageEngine SupportCenter Plus

Help Desk
65 65%
Help Desk
35% 35
Customer Support
68 68%
Customer Support
32% 32
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using DeskPRO and ManageEngine SupportCenter Plus. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, DeskPRO seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskPRO mentions (1)

  • respect me, please.
    Nor free, but an affordable on-prem or cloud solution is deskpro.com. Source: 12 months ago

ManageEngine SupportCenter Plus mentions (0)

We have not tracked any mentions of ManageEngine SupportCenter Plus yet. Tracking of ManageEngine SupportCenter Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing DeskPRO and ManageEngine SupportCenter Plus, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Witei - Smart real estate management software

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