Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
AccelOps 4 - AccelOps 4 provides Today’s Data Centres access to IT Operation Analytics to make their hybrid, public, and private clouds more secure, efficient and reliable than before.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
INETu Cloud Hosting - Peak 10 + ViaWest is now Flexential. We deliver secure and compliant IT infrastructure services including colocation, cloud, connectivity and more.
Redmine - Flexible project management web application
Cruz RMM - Cruz RMM is an ideal solution for Managed IT service providers on the lookout for a remote management product to mechanize and track the operations of their user base.
Basecamp - A simple and elegant project management system.