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Delighted VS Vitally

Compare Delighted VS Vitally and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Vitally logo Vitally

Analytics and insights to drive B2B startup success 🚀
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Vitally Landing page
    Landing page //
    2023-02-21

Vitally provides analytics, alerts, automation, and engagement tools to help high-growth companies provide personalized Customer Success at scale.

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Vitally

Website
vitally.io
Pricing URL
Official Vitally Pricing
$ Details
paid Free Trial $500.0 / Monthly
Release Date
-
Edit details

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Vitally features and specs

No features have been listed yet.

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Vitally videos

No Vitally videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Delighted and Vitally)

Delighted

Vitally

Customer Feedback
100 100%
Customer Feedback
0% 0
Customer Success
0 0%
Customer Success
100% 100
Surveys
89 89%
Surveys
11% 11
Data Dashboard
0 0%
Data Dashboard
100% 100

User comments

Share your experience with using Delighted and Vitally. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Vitally

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Vitally Reviews

We have no reviews of Vitally yet.
Be the first one to post

Social recommendations and mentions

Vitally might be a bit more popular than Delighted. We know about 2 links to it since March 2021 and only 2 links to Delighted. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

Vitally mentions (2)

  • Thanks AI!
    Churnzero.com - + Side uses ChatGPT for automated replies - Side still rule-based Churned.io + Uses AI for predictive modelling for CLV's - Side young company but prob flexible Vitally.io + Very mature tool -side very expensive. Source: 10 months ago
  • What CRM and Sales tool do you use?
    - vitally.io for customers (CRM/tasks/notes). Source: about 2 years ago

What are some alternatives?

When comparing Delighted and Vitally, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Gainsight - Customer Success for the New Enterprise

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

AppFollow - AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy.

Survicate - Collect feedback on your website and find out more about your visitors.

Totango - Totango is a Customer Success Software Platform

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