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Delighted VS TextBlob

Compare Delighted VS TextBlob and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

TextBlob logo TextBlob

Natural Language Processing (NLP)
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • TextBlob Landing page
    Landing page //
    2020-03-01

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

TextBlob features and specs

  • Ease of Use
    TextBlob is designed with simplicity in mind, offering an easy-to-use interface for processing text data, making it accessible for both beginners and experienced developers.
  • Linguistic Features
    It provides a range of natural language processing tasks such as noun phrase extraction, sentiment analysis, and part-of-speech tagging, which are built-in and readily available with simple commands.
  • Integration Capabilities
    TextBlob integrates seamlessly with other libraries such as NLTK and Pattern, allowing for enhanced functionality and extended features.
  • Pre-trained Models
    The library includes pre-trained models for various languages, enabling quick start without the need for extensive training or configuration from scratch.

Possible disadvantages of TextBlob

  • Performance Limitations
    While suitable for small to medium-sized projects, TextBlob may not perform optimally with very large datasets, potentially leading to slower processing times compared to more robust NLP frameworks.
  • Limited Deep Learning Features
    TextBlob doesn't support the latest deep learning-based NLP advancements like those available in libraries such as SpaCy or Hugging Face's Transformers.
  • Language Support
    Although TextBlob supports multiple languages, its accuracy and feature set are primarily optimized for the English language, with varying results for other languages.

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

TextBlob videos

+ Add

Natural Language Processing (Part 4): Sentiment Analysis with TextBlob in Python

More videos:

  • Tutorial - How to Calculate Sentiment Using TextBlob - Part 5 - Python Yelp Sentiment Analysis
  • Review - A Quick Guide To Sentiment Analysis | Sentiment Analysis In Python Using Textblob | Edureka

Category Popularity

0-100% (relative to Delighted and TextBlob)

Delighted

TextBlob

Customer Feedback
100 100%
Customer Feedback
0% 0
NLP And Text Analytics
0 0%
NLP And Text Analytics
100% 100
Surveys
100 100%
Surveys
0% 0
Spreadsheets
0 0%
Spreadsheets
100% 100

User comments

Share your experience with using Delighted and TextBlob. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and TextBlob

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

TextBlob Reviews

We have no reviews of TextBlob yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 3 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 4 years ago

TextBlob mentions (0)

We have not tracked any mentions of TextBlob yet. Tracking of TextBlob recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and TextBlob, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

spaCy - spaCy is a library for advanced natural language processing in Python and Cython.

Survicate - Collect feedback on your website and find out more about your visitors.

Amazon Comprehend - Discover insights and relationships in text

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

OpenNLP - Apache OpenNLP is a machine learning based toolkit for the processing of natural language text.

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