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Delighted VS Qualtrics XM

Compare Delighted VS Qualtrics XM and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Qualtrics XM logo Qualtrics XM

From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Qualtrics XM Landing page
    Landing page //
    2023-08-28

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Qualtrics XM

Website
qualtrics.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Qualtrics XM features and specs

No features have been listed yet.

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Qualtrics XM videos

No Qualtrics XM videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Delighted and Qualtrics XM)

Delighted

Qualtrics XM

Customer Feedback
86 86%
Customer Feedback
14% 14
Surveys
40 40%
Surveys
60% 60
Forms And Surveys
0 0%
Forms And Surveys
100% 100
User Feedback
100 100%
User Feedback
0% 0

User comments

Share your experience with using Delighted and Qualtrics XM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Qualtrics XM

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Qualtrics XM Reviews

9 Survey Monkey Alternatives for Your 2024 Market Research
Qualtrics XM is a standout choice for researching user experience because it’s specifically designed with powerful tools to dig deep into how users interact with products and services.
Source: www.fullsession.io

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

Qualtrics XM mentions (0)

We have not tracked any mentions of Qualtrics XM yet. Tracking of Qualtrics XM recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Qualtrics XM, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Google Forms - Simple web forms from Google.

Survicate - Collect feedback on your website and find out more about your visitors.

Zoho Survey - Capture feedback and turn it into actionable insight.

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