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Delighted VS FORM.com

Compare Delighted VS FORM.com and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

FORM.com logo FORM.com

FORM.com is an enterprise mobile forms software and solutions perfect for optimizing online and offline inspection, audit, compliance operations and more.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • FORM.com Landing page
    Landing page //
    2023-09-01

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

FORM.com features and specs

No features have been listed yet.

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

FORM.com videos

+ Add

Form.com Platform Overview

Category Popularity

0-100% (relative to Delighted and FORM.com)

Delighted

FORM.com

Customer Feedback
100 100%
Customer Feedback
0% 0
Form Builder
0 0%
Form Builder
100% 100
Surveys
39 39%
Surveys
61% 61
User Feedback
100 100%
User Feedback
0% 0

User comments

Share your experience with using Delighted and FORM.com. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and FORM.com

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

FORM.com Reviews

  1. The software have been great. By far has the most customizable features of all its competitors

    We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data center. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

    👍 Pros:    Great set of functions|Third party service integration

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

FORM.com mentions (0)

We have not tracked any mentions of FORM.com yet. Tracking of FORM.com recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and FORM.com, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

DeltaSalesApp - Field Sales Force Automation & Field Force Tracking Software

Survicate - Collect feedback on your website and find out more about your visitors.

Smart Service - Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.

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